Member Services Hub Coordinator

4 weeks ago

Edmonton, Canada REALTORS® Association of Edmonton Full time

The Member Services Hub Coordinator position is responsible for ensuring the practical business needs of members are met so that they may conduct their real estate operations productively and profitably.

The Member Services Hub is the first contact to members and the public; it encompasses the operations of Membership, Keys, Keyboxes and the REALTOR® Store. The Member Services Hub Coordinator conducts daily administration and provides essential services to the REALTORS® including processing and recording everyday transactions, responding to member questions and concerns about Keys and Keyboxes along with membership inquiries and producing financial statements.

**Major Duties and Responsibilities**

Act as the first point of contact for all entering the building, greet and assist all members and the general public, both in person and on the phone.

Creating and organizing member files and folders. Prepare new welcome letters and certificates for signing, mailing and filing.

Process new memberships, terminations and reinstatement. Maintain membership records in the database. Prepare membership approval notices for the Board of Directors.

Sell, train and assist members with the electronic key control system. Process, program, activate and assign active Keyboxes and e-keys in the CRM and Supra. Supply lost keys and replacements, answer general questions on the ekeys and conduct troubleshooting.

Review provincial licensing activity report and conduct appropriate follow up with Brokerages and Appraisers.

Collect and process membership dues by processing payments in the CRM and other transactions.

Processing and maintaining condo access boxes.

Processing and filling all supply orders from the REALTORS® Store. Manage REALTORS® Store inventory, ensuring store shelves are stocked, items are correctly priced and coded, initiate re-orders with the Manager. Conduct the inventory count.

Handle, count, balance and safe keep cash and payments from the retail store, prepare daily sheets for the Accounting Department,

Perform all other duties as assigned.

**Education**

Office Administration Diploma or equivalent

**Experience**

Minimum of 2 years in a customer facing/general public position that requires a service mentality and strong administration skills to work well in a team environment. Knowledge of the real estate industry is an asset.

**Personal Characteristics**

Analytical, conscientious, goal-oriented, organized, customer service focus, good interpersonal skills.

Demonstrated problem-solving skills.

Highly developed communication skills, both written and verbal.

A commitment to continuous learning and development.

Patient and tactful.

Ability to meet deadlines.

Professional mannerism and attire as befitting an office environment.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Location: In person

Application deadline: 2023-06-23

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