Surveillance Specialist

6 months ago

Edmonton, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

As a **Surveillance Specialist**, your work will have a big impact in our Investigative Services Unit. Adjusters will count on you to conduct physical surveillance to provide clarity on potentially fraudulent claims.

**This opportunity is a hybrid position involving field work, however, administrative duties from home and within the Edmonton Office will also be required.**

**What you'll do here**:

- Work collaboratively with the investigative services and adjusting teams to manage, detect, and prevent insurance fraud
- Conduct single vehicle surveillance of claimants, including static, foot and mobile
- Prepare evidentiary reports and present evidence at legal proceedings as required
- Accurately document the evidence using covert recording equipment
- Take impeccable notes, along with in-depth surveillance logs and ensure the continuity of evidence
- Use digital media management to transfer the evidence into evidentiary format and compile detailed reports
- Provide team members and managers with appropriate updates and information on any potential fraud trends
- Maintain surveillance equipment, including surveillance fleet, cameras, kit, etc. to ensure operational readiness
- Maintain strict confidentiality
- Work a flexible schedule. Surveillance Specialists are regularly tasked to travel for extended periods, often on short notice with irregular working hours

**What you bring to the table**:

- Military/Police/Fire/Criminal Justice or claims handling experience
- Knowledge of policy wordings, privacy laws, criminal codes
- Experience in digital media management, Adobe Premiere, or other editing software
- Detail oriented with the ability to provide clear and concise documents and reports
- Able to maintain concentration and morale during extended periods of inactivity in all weather conditions
- Ability to prioritize work to meet deadlines, and re-evaluate these priorities on an on-going basis
- Able to embrace challenges with confidence and have a proven ability to work both independently and collaboratively
- Strong teamwork skills and an ability to integrate and work day-to-day within an established team dynamic
- Valid Drivers License with a good driving record

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**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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