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Community Safety Worker

4 months ago

Ottawa, Canada Ottawa Community Housing Full time

**Who we are**:
Ottawa Community Housing Corporation (OCHC) is the largest community housing provider in Ottawa and the second largest in Ontario. We are a non-profit organization providing social and affordable housing to more than 32,000 tenants within various communities. We aim to be a leader at providing safe and affordable homes to tenants in our communities in the City of Ottawa.

OCHC has been recognized as one of the **National Capital Region’s Top Employers for six years in a row** due to its innovative and proactive programs on diversity, equity, and inclusion, employee health and wellness and corporate culture.

OCHC is committed to creating equal opportunities for all employees and celebrates the diversity of its workplace as it mirrors the diverse communities within our beautiful city. By working together, we foster the growth of our team as well as the communities we serve.

**WE ARE PROUD BECAUSE EVERY DAY WE MAKE A DIFFERENCE**

***

**What we offer**:
Being an employee of OCHC you will have the chance to **make a positive impact where it matters** and help **your** community in more than one way On top of that, you will have access to a **comprehensive and competitive compensation & benefits package, flexible work options, professional development, health & wellness programs and more**

***What we seek**:
OCHC is currently seeking a dedicated Community Safety Worker (CSW) to assist our tenants with their security needs and maintain the safety of our communities. Under the guidance of the Manager of Community Safety Services, the CSW will build positive relationships with our tenants and will work in collaboration with our internal and external partners to create a safe place for our tenants to call home.

***Community Safety Worker with OCHC**:
Providing safety and peace of mind to our tenants are the main objectives of our organization. As a CSW, **you will be the trusted friend and protector **of the children, families, and individuals living in our communities by bringing peace and security to their homes. **You will be the ally** that the tenants will look up to when they need help.

***As a Community Safety Worker, you will**:

- Promote safety and security by being present and approachable in the community
- Respond to tenant inquiries and complaints
- Work collaboratively with tenants to address safety needs and empower tenants to achieve safer communities
- Work in alignment with OCH protocols and directives
- Support the implementation of safety planning
- Investigate and respond to complaints
- Identify situation that require emergency services
- Prepare reports related to various incidents
- Provide evidence and testimony to support legal actions by OCH and law enforcement agencies
- Build collaborative relationships with external partners such as Ottawa Police Services
- De-escalate and resolve situations by using conflict resolution strategies
- Ensure that personal information of tenants is treated confidentially
- Work in collaboration with on-call maintenance staff to support them after-hours

***As a Community Safety Worker, you can look forward to**:

- A fast-paced environment with exciting challenges to overcome
- Unique and ever-changing work tasks every new day
- Opportunities for growth and career advancement

***What you bring**:
***Education & Experience**:

- College diploma in Law and Security, Social Services, or a related program
- A relevant university degree is an asset
- Two years of professional experience providing safety services involving conflict resolution and community-based problem solving to diverse and vulnerable clients
- Oral fluency and reading and writing abilities in English is required
- Knowledge of legislations relating to safety and security, social housing, and Municipal Freedom of Information and Privacy Act
- Knowledge of crime prevention through environmental design
- Knowledge of various social challenges faced by vulnerable population and marginalized communities

***

**Skills and abilities**:

- Excellent **problem-solving skills**
- Demonstrate **flexibility and adaptability**
- Outstanding **interpersonal, teamwork, and communication skills**
- Ability to **follow protocols** and **work without close supervision**
- Ability to **speak French and/or additional languages** commonly used by OCH tenants is an asset
- **Proficiency in Microsoft Office** and familiarity with **database management**
- Ability to **work rotational shifts** - afternoons, nights, weekends, and holidays

***

**Other requirements**:

- Valid class G driver’s license
- Current CPR and First Aid certification
- Police Record Check
- Security Licence

***

**Work conditions**:
This is a work on-site, part-time position.
- _OCH is committed to providing accommodations for people with disabilities. If you require an accommodation, please notify Human Resources and we will work with you to jointly address your needs._**
- Location:
**Ottawa**
- Salary Rang