Data Center Lead Technician

3 weeks ago

Markham, Canada Cologix, Inc. Full time

**_About our Company:_**

Based in Denver, Colorado, Cologix is North America's leading network-neutral interconnection and hyperscale edge data center company with a carrier-dense ecosystem of 600+ networks, 300+ cloud providers and 29 onramps across its platform. Cologix provides colocation and connectivity solutions to more than 1,600 customers through its operations that span 40+ digital edge and ScalelogixSM hyperscale edge data centers in 11 North American markets. Our customers have direct access to our local operations teams, which results in strong partnerships enabled by exceptional operational support and unparalleled customer service. Backed by one of the largest North American Infrastructure funds, Cologix's experienced leadership team and exceptional staff drive a growing business with a culture that values our people, clients and service to our customers.

**_ About the Position: _**

The Datacenter Lead Technician is responsible for the daily operations and maintenance of the Datacenter. Performs or delegates all tasks associated with the installation, acceptance and maintenance of a variety of Telecommunication equipment. Responsibilities range from installation of cabinets, equipment, and cross-connects, performing remote hands requests, and managing vendor maintenance of all critical infrastructure equipment. Project installation, testing and troubleshooting of Telecommunication infrastructure components including but not limited to Ladder rack, Fiber Guide, MDF, IDF, switches, routers and related cabling.

**_ Qualifications: _**
- Provides technical consultation, coaches, trains, mentors and supervises work of personnel. Accountable for all Data Centre results and network assets
- Manage all installs against aggressive schedules
- Ensure that best practices are adhered to in areas of cabling and documentation. Conforms to TIA-942 and BICSI standards
- Install cable runs, patch panels and cross connects. Performs cable lacing as per the Datacenter standards
- Installs, provisions, tests, and maintains DS0 thru OC12 services, and equipment in support of network and customer requirements. Diagnoses, troubleshoots and repairs customer and network circuits
- Responsible to lead the troubleshooting process and repairs in case of events or equipment failure. Makes recommendations to prevent reoccurrence of such events
- Validates all equipment is in good working condition and follows PM schedules for all equipment such as Generators, ATS, UPS, PDUs, Chillers, Dry Coolers, CRAC, CRAH, and all related equipment
- Review and approve all facilities maintenance tasks/MOPS as part of change management system
- Coordinate with multiple vendors for work such as preventive maintenances, capacity expansion, large customer installs, etc.
- Registers customers and maintains SAE-16 security controls
- Monitors and responds to security, environmental, equipment monitoring systems
- Responsible for asset management: process deliveries and replenishes consumables
- Takes readings off of equipment (Electrical and Cooling) and maintains the related reports
- Manage and track capacity of MMR, MDF, IDF, patch panels and cables.
- Maintain detailed site documentation of customer cross-connects and power circuits
- Execute customers' support requests ranging from server reboot to complex telecommunication equipment troubleshooting and updates order management system
- Interacts with different organizations, customers, vendors, contractors, and building management to provide a high level of customer satisfaction
- Participate in regular facilities audits
- Participate in pre-sales engineering of solutions
- Participate in facilities post incident reviews as required
- Participates in Operational Reviews to insure all metrics are within SLAs

**_Experience: _**
- Minimum 5-7 years' experience in similar critical facilities
- Bachelor's degree in Engineering, Computer Science or Telecommunication, work experience considered in lieu of degree
- Electrical certifications a plus
- Needs to have functional knowledge of Inside Plant (ISP) disciplines; fiber optic and electrical cabling, labeling and lacing conforming to Telecom industry standards. Strong technical and mechanical background with experience on the latest generation transport gear, critical infrastructure (Generators, HVAC systems, high-voltage electrical systems, DC Power Plants, etc.) found in Telecommunications facilities.
- Very good understanding of IT systems including but not limited to servers and network systems
- Autonomous with team spirit
- Excellent written and verbal communication skills
- Comfortable working in a fast paced 24*7 environment_ _
- NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization._
- Cologix' data centers are ISO 27001:2013 certified. ISO 27001:2013 certification and the Cologix portfolio of information security, in

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