Trainer - Onethp One People Experience Project

5 days ago

Mississauga, Canada Trillium Health Partners Full time

**Job Description**:
**Position**:Trainer - One People Experience Project

**Job ID**:2024-37472

**Status**:Contract - Temporary Full Time (6) (Mid June 2024 - November 3, 2024)

**Department**:Business Systems Transformation

**Role Level**:Professional Group (PG 06) - $29.90 - $37.42

**Site**:Flex First (with availability to work at all sites as required)

**Hours of Work**:37.5 per week

**Posted**:May 6, 2024

**Internal Deadline**:May 13, 2024

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. THP is comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Care Center at Humber. THP serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission**:A New Kind of Health Care for a Healthier Community**

Our Values**:Compassion, Excellence, Courage**

Our Goals**:Quality, Access, Sustainability**

Our Enablers**:People, Education, Innovation, Research**

**Position Summary**:
Trillium Health Partners is undertaking the modernization of its business systems, specifically its human resources, payroll and staff scheduling systems, over the next two years. A project team has been established to oversee the planning and implementation of this project and it will be working with external partners and vendors throughout this process.

The OneTHP - One People Experience team is seeking four (4) Trainers. Reporting to the Manager, Organizational Readiness, Trainers will use the curriculum, lesson plans, and training materials created by the Training Team and external implementation partner to conduct training across the organization. Trainers will be required to update training materials and classroom content in alignment with system or workflow changes if/as needed. Trainers will also be responsible for training end users in a variety of settings such as large or small group settings in person or virtual, one-on-one and huddles, etc.

**Responsibilities (include and not limited to)**:

- Training end users (THP staff) on the new HR, payroll, and scheduling systems functionality.
- Preparing classroom for training sessions including the preparation of technology and print materials.
- Provide support to end users in classroom.
- Provide remediation support (where required).
- Support the overall logistics of the training venue - preparing registration, answer questions, take attendance, gather training surveys, etc.
- Follow up on issues that arise in training sessions.
- Collect feedback from trainees in class and communicate that information with the Trainer/Analysts and Manager.
- Become proficient in workflows across the platform and be prepared to answer questions.
- Assist with updating training materials.
- Administering end-user proficiency assessments and in-system checklists.
- Administering pre
- or post-live refresher, optimization, and skills enhancement training.

**Competencies**:

- Bachelor’s Degree, College Diploma, and/or relevant work experience.
- Strong communication, presentation, and facilitation skills - both written and verbal.
- Strong attention to detail.
- Comfortable working in a dynamic, fast-paced work environment.
- Adaptable to frequent and quick changes with understanding of change management principles.
- Customer service oriented.
- Ability to build strong rapport.
- Familiar using computers and can easily learn new technology.
- Previous training experience is an asset, particularly training related to SaaS, Oracle, etc.
- Experience in a health-care environment with a basic understanding of workflows related to HR, payroll, or scheduling systems is an asset.
- Proficient in the use of Microsoft Office tools (Excel, Word, PowerPoint, etc.) required; Visio experience is an asset.
- Must be available to work all shifts as required.

**Location**:

- This role will be a combination of remote and on-site work.
- You must be able to attend work at any THP hospital site (i.e Mississauga Hospital, Credit Valley Hospital, Watline, RCC, Queensway Health Centre, 2085 Hurontario, 89 Queensway, etc.) as well and any off-site training facility.

**Hours of Work**:

- Scheduled remote and onsite work hours will be determined by the training schedule.
- During the formal training period from mid-July to end of October, training hours may mean varied hours of work each day between 6am and 11pm, Sunday to Saturday.- In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to

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