Unit Manager, Commercial Insurance Transacting

2 weeks ago

Thunder Bay, Canada BrokerLink Full time

Job Details

Description

Join our team and make a difference We are passionate about taking care of our customers and ensuring we are there when they need us most. With over 200 community branches and 2,700 employees, we’re proud to say that BrokerLink has become one of Canada’s largest and most reliable insurance brokerages. We know how to serve you better because we know where you’re coming from. It’s the personal touch that counts

**The Position**:
We have an opening for a Unit Manager to join our **Commercial Insurance Transacting Team**

Individuals in this position are responsible for providing leadership and direction to the Commercial Insurance Transacting Team. They must have a thorough working knowledge of all CITT processes and provide coaching or mentoring to the CIT team. Design and execute on the Service Level Agreement (SLA) for Commercial Insurance. Provide feedback and offer advice to Branch Managers or Directors as it related to transacting, policy updating, or improving workflows and/or streamlining processes and procedures for Commercial Lines and CITT. This position serves as a resource and liaison to the branch and ensures there is consistency and adherence to the published BrokerLink workflows.

**What you will be doing**:

- Inspires and challenges team to participate in achieving organizational goals. Promotes a collaborative environment by emphasizing team objectives. Provide and be accountable for providing leadership and technical support or direction to the CIT team members. Providing coaching and guidance. Responsible for ensuring individuals are proficient on the software programs, workflows and processes.
- Responsible for hiring, training, performance appraisals and supervision of staff to ensure that all administrative functions for the branch are handled in conjunction with branch requests.
- Work with the Branch Managers to offer suggestions for training or coaching as it relates to processing of the business for Commercial Lines.
- Ensuring performance of the CIT team by auditing, ensuring metrics are met and continual monitoring of the flow of paper to ensure SLA is met. Ensure the team understands the needs of their customers (front-line CL associates)
- Solving problems and answering questions from branches or various Managers, Directors, insurer’s or internal customers with regard to workflow questions.
- Work with National Manager or Director on special projects, as needed.

**What you bring to the table**:

- Minimum education level: High School
- Minimum of 8 - 10 years insurance experience with 5 of those being in commercial
- Technical knowledge: Accounting skills, Computer Skills Excel, Word, Outlook. EPIC (BMS) familiarity an asset
- High degree of professionalism, diplomacy and integrity
- Excellent customer service skills and adept in conflict resolution
- Able to work in a fast-paced environment, under pressure and deadlines
- Ability to build and maintain a successful team and partnerships
- Ability to pass a criminal background check and credit check preferred

**What’s in it for you**:

- Commitment to your growth and development
- Flexibility in how and where you work
- A competitive compensation package
- Flexible health and dental benefits package
- An RRSP with a company matching component
- A casual ‘dress for your day’ environment
- Be a part of a company that is one of Canada’s best employers (Named by Kincentric in 2021)

We thank all applicants for their interest, but only those selected for an interview will be contacted.

At BrokerLink, we know there’s more to your decision about where you work than just the work itself. We know that helping our people achieve their career goals in a culture that offers growth and balance is what sets us apart. Our commitment to our employees is to offer workplace benefits that set the standard for them and their families. Along with a professional and fulfilling work environment, we provide competitive compensation, comprehensive benefit programs and a commitment to ongoing professional development.

Our values help guide us and our commitment to excel in all aspects of our business. Joining our team means you’ll have the opportunity to live our values.

**Discover more about BrokerLink Visit our new dedicated** **Webpage**.**

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference

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