Customer Compliance Representative

3 weeks ago

Dorval, Canada Bombardier Full time

**Customer Compliance Representative**
**-**
**MON20603**

**Description**

**BOMBARDIER**

Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.

The CCR (Customer Compliance Representative) team is a group which works with Bombardier's Manufacturing and Internal customer within all of Bombardier business sites. Our ambition is to mobilize all impacted stakeholders internal and external toward a common strategy with a single objective: to Assure Quality delivered Parts, improve internal & external supplier quality by reducing its impact on Bombardier business jets overall Defects. Our processes to achieve our goals revolve around a continuous improvement mindset and the promotion of collaborative partnerships with our internal and external supply base.

In your role, you will:

- Perform QMR quality management reviews, write reports, raise requests for internal / supplier action and follow up.
- Perform onsite internal and external customer technical investigations at the manufacturing site.
- Provides daily visibility on internal customer issues to quality and manufacturing team.
- Technical investigation to assure concrete Liability
- Establish Containment plan in Manufacturing (short term / long term).
- On site visit at the internal customer manufacturing site.
- Not limited to.

**Qualifications**
- 5 years of comparable work experience in Aircraft manufacturing;
- Project management skills;
- Knowledge of quality management system
- Change management skills;
- Experience in problem resolution techniques;
- Functionally bilingual, written and spoken (English and French);
- Computer literate, and specifically well versed in Excel and PowerPoint

**Also considered as assets**:

- Experience with SAP
- Systems, process or product auditing;
- Experience with supplier interventions Internal and external;
- Work experience as a team lead with excellent negotiation skills
- Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected Characteristics to apply._

**Join us at**

**Your ideas move people**.

**Job** Quality Assurance/Control

**Primary Location** CA-QC-Montreal Dorval

**Organization** Aerospace

**Schedule** Full-time

**Employee Status** Regular

**Job Posting** 16.02.2023, 6:06:58 PM

**Unposting Date** Ongoing

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