Community Assistant- Campus One

7 months ago

Toronto, Canada American Campus Communities Full time

**Maintain Community Standards and Safety**
- Understand, support, abide by, and enforce the community lease policies while providing unparalleled customer service and respect for residents
- Understand and abide by all Canadian Campus Communities policies and procedures
- Be familiar with the general maintenance policies and procedures and be available to assist in after hours maintenance emergencies
- Assist in keeping the community clean by surveying common areas regularly and reporting any concerns and/or helping with the clean up when necessary
- Report any life safety hazard or maintenance concern encountered while on or off duty
- Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
- Document behaviors of residents that violate the law or the CCC lease agreement, and take appropriate action to stop the behavior

**Perform Administrative Tasks**
- Work a structured administrative shift at the reception/leasing office each week, as determined by your supervisor.
- Assist the management staff in the marketing and leasing efforts to maximize the community’s occupancy
- Work assigned “Community/Resident Assistant On-Call” shifts, which may include weekdays, weekends, and/or holidays
- Participate fully in the preparation and administration of Move In and Move Out
- Complete room/apartment inventories, key checks and common area inventories
- Complete and submit required reports
- Distribute materials and messages from or approved by the GM
- Facilitate the administration of the Community Service Survey
- Accurately conduct student census as needed

**Be a Team Player**
- Model and encourage a “whatever it takes” attitude among staff
- Participate in all staff training and orientation
- Act as a liaison between the maintenance, marketing, and business office staff and residents
- Attend, and constructively contribute to, all weekly staff meetings and any special/emergency meetings
- Participate in recruitment, selection, and training of all new staff members as requested by the GM
- Maintain a professional attitude and manner in your work relationships

**Develop a Sense of Community**
- Serve on one (or more where appropriate) of the CA/RA Committees
- Develop a sense among the residents and staff that the community is “the place to be”
- Contribute to the community newsletter
- Become acquainted with and available to each student in the assigned area
- Facilitate area meetings for general communication, sharing information, or generating enthusiasm for participation in community events
- Encourage residents to attend and /or participate in community and university sponsored events
- Know the appropriate offices and resources for student referrals
- Encourage the respect and appreciation of individual differences
- Mediate conflict and help residents to create a respectful living community
- Plan, attend, document and evaluate community wide social, recreational, and educational events
- Decorate assigned area with inclusive and welcoming material

Canadian Campus Communities Culture Commitments
- Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership, and embraced by all.
- The core of Canadian Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
- Serve as an Canadian Campus representative and liaison in all interactions.
- Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Education & Expectations

**Education/Experience**:

- Graduate, Bachelor's, or Associates degree or diploma in progress from an accredited college or university.
- Maintain a minimum GPA and class load as determined by the property management guidelines.

**Scheduling**:

- Available to work regularly assigned office and on-call shifts - weekdays and weekends based on academic schedule availability.
- Periodically work events that may occur in the evenings and/or on weekends.

About American Campus Communities

American Campus Communities is the nation’s largest developer, owner and manager of high-quality student housing communities.

Whether we’re creating a new development, upgrading an acquired community, or partnering with a university to develop or manage on-campus housing, our goal is the same: deliver the best possible experience for students - at every price point.

And it’s not just about great livin

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