Technician Field Ops

4 months ago


Toronto, Canada SITA Switzerland Sarl Full time

Aperçu:
**_ WELCOME TO SITA_**

**Ready to redefine air travel? The journey starts here, with you at SITA.**

**_
ABOUT THE ROLE & TEAM:_**
- As a Technician Field Ops, your role will be to provide Service Operations support to internal and external customers in accordance with SITA’s standards where you will work on-site at the Toronto Airport._

**_
WHAT YOU WILL DO:_**
- _
Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)._
- _When required act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk._
- _Report and escalate to the next level those problems which cannot be fixed._
- _Work on shiftwork (to be determined with your manager)._

Qualification:
**_ EXPERIENCE:_**
- _
Minimum 1-3 years' experience desktop support._
- _ Must have dealt directly with external customers delivering to SLAs._
- _ Airline experience and/or ATI know-how._
- _ Degree or equivalent Diploma/ Certificate in Computer science Electronic Engineering or equivalent_
- _ Recognized Industry certification (CISCO/ITIL/ Microsoft/VMware)._
- _ Minimum of 3 years of experience with the following: Microsoft Windows Operating System 10/ Break Fix experience with workstations, printers, monitors_
- _ Network basic troubleshooting skills._
- _ Effective written and interpersonal communication & bee able to work on-site._
- _ Able to Obtain and retain a Transport Canada Security clearance._
- _ Some travel may be required._
- _ Driver's license required._

**_
WHAT WE OFFER:_**

At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe:
**Flex Week**:Work from home up to 2 days/week (depending on the needs of your team and your customers)
- **Flex Day**: Shape your workday to suit your life and your plans.

**Flex-Location**: Take up to 30 days a year to work from any location in the world.

**Employee Wellbeing**: We’ve got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champion Health - a personalized, proactive platform to support diverse wellbeing needs.

**Professional Development**: Level up your skills with our training platforms, including LinkedIn Learning

**Competitive Benefits**: Access competitive benefits tailored to the local market and your employment status.


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