Collections Specialist

Job description

*Responsibilities*
- Responsible for the collection of accounts receivables
- Communicate with customers by telephone and written correspondence
- Monitor customer accounts and provide timely and effective resolutions to collection issues
- Utilize skip tracing techniques and databases
- Analyze and evaluate financial reports and data
- Determine suitable repayment plans

*Requirements:*
- High School Diploma, GED, or equivalent
- Must be at least 18 years of age
- Experience in collections or customer service industry is an asset
- Bilingual is an asset
- Make and attend necessary phone calls - inbound and outbound calls.
- Provide the required information to the customers
- Resolve any queries regarding there account
- Provide excellent services and ensure customer satisfaction by solving customer queries as soon as possible
- Maintain cordial relationships with customers
- Maintain database by updating customer information on daily basis
- Write communication scripts for inbound calls
- Keep the team informed about customer calls and demos on a regular basis
- Proficient in English with extraordinary communication and interpersonal skills
- Knowledge of MS Office
- Efficient in achieving targets
- Should be a team player
- Excellent organizational skills
- Good decision making abilities

*Employee Benefits:*
- Paid training
- Medical benefits eligibility
- Commission pay on top of salary
- Bonuses
- Great growth & management development
- Clean and open areas with social distancing
- Weekly sanitization of work spaces by third party vendor
- Socially distanced lounge for employees
- *_Monthly contests for employees_*
- *_Daily cash prizes for employees_*
- *_Free Covered Parking on site_*
- *_Social Events (BBQ, Bowling, Holiday Parties)_*
- *_Monthly and annual employee PERFORMANCE AWARDS_*
- Work Remotely:

- Temporary options available due to COVID-19 based on qualifications

*DESCRIPTIONS DE TACHES:*
- Responsable du recouvrement de comptes recevables assignés
- Communiquer avec les consommateurs par téléphone et par lettre
- Assurer un suivi constant et résoudre effectivement toute dispute ou conflit efficacement
- Utiliser les outils de dépistage de base pour localiser les consommateurs
- Analyzer et évaluer les bilans financiers des consommateurs
- Prendre les ententes de paiements nécessaire pour régler le dossier à l'amiable

*EXPERIENCE REQUISE:*
- Diplôme d'école secondaire ou l'équivalent
- Doit être âgé de18 ans
- Expérience en recouvrement ou service à la clientèle un atout
- Bilinguisme un atout

Excellent atmosphere de travail

*Stationnement gratuit à notre succursale de Thornhill seulement*

Expected start date: 2021-10-15

**Job Types**: Full-time, Permanent

**Salary**: $28,000.00-$46,000.00 per year

COVID-19 considerations:
All Employee's are required to wear a mask throughout the workplace and follow the Ontario guidelines for public safety and sanitization requirements. Daily self health verification and check in required and records maintained.

**Job Types**: Permanent, Full-time

**Salary**: $31,000.00-$48,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay

**Experience**:

- Debt Relief & Collection Occupations: 1 year (preferred)

Work Location: In person

Expected start date: 2023-11-30%3612338% %%sales%%