Damage Claims Specialist

2 weeks ago

Thornhill, Canada CAA Club Group Full time

**About Us**:
Our Damage Resolution team is seeking a highly motivated and career minded individual to join our team as a Damage Claims Specialist.

**Who we are**:
As Canada's largest automobile association, we are passionate about keeping our Members safe
- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development
- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

**Position Details**:
What You Will Do

In this role you will handle battery and damage inquiries and complaints that are assigned to the department. You will coordinate and/or perform investigations that assist in determining liability and discuss a fair resolution that is acceptable to all parties. You will adhere to established time frames when reaching out to Members upon receipt of new claim assignments. You will communicate with both Members and tow facilities to validate circumstances under which the damage occurred. You will collect documentation, photos, estimates, invoices and all written correspondence as part of the investigation process. You will travel within the territory to perform investigations and to arbitrate between parties.

Who You Are:

- Post-Secondary Degree or Diploma
- Valid driver license and are able to travel within the Club Group territory to perform on scene investigations and arbitrate between Members and towing facilities
- Minimum of two years’ experience resolving customer complaints
- Ability to multitask and prioritize in a fast paced environment
- Strong computer skills with advanced knowledge of Microsoft Office
- Excellent customer service skills, are a team player and have strong negotiation skills
- Have strong oral and written communication skills

**Our Commitment**:
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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