Customer Service Representative

4 weeks ago


Bradford, Canada Midas Auto Service & Tires Full time

**Job Summary**

**Responsibilities**
- Provide accurate information regarding products and services to assist customers effectively.
- Analyze customer needs and recommend appropriate solutions or services.
- Handle complaints and resolve issues with empathy and professionalism.
- Engage in upselling opportunities by identifying customer needs and suggesting relevant products or services.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Stay informed about product updates, promotions, and company policies.

**Requirements**:

- **Proven experience in a customer service role**.
- Experience in **automotive sales/service is a bonus**.
- Strong phone etiquette and **excellent verbal communication skills**.
- Ability to analyze situations quickly and **provide effective solutions**.
- Familiarity with sales techniques, including **upselling strategies**.
- **Proficient in using computer systems** for data entry and record keeping.
- **A positive attitude **with a commitment to delivering exceptional customer service.
- Ability to work flexible hours as needed.

Join our team as a Customer Service Representative where you can make a difference by providing outstanding support to our valued customers

Pay: $43,680.00-$50,000.00 per year

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Application question(s):

- Local to the Bradford area

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

Licence/Certification:

- Driving Licence (required)

**Location**:

- Bradford, ON L3Z 3H3 (preferred)

Work Location: In person

Application deadline: 2024-10-21
Expected start date: 2024-10-21



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