Customer Service Representative
4 weeks ago
**Job Summary**
**Responsibilities**
- Provide accurate information regarding products and services to assist customers effectively.
- Analyze customer needs and recommend appropriate solutions or services.
- Handle complaints and resolve issues with empathy and professionalism.
- Engage in upselling opportunities by identifying customer needs and suggesting relevant products or services.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Stay informed about product updates, promotions, and company policies.
**Requirements**:
- **Proven experience in a customer service role**.
- Experience in **automotive sales/service is a bonus**.
- Strong phone etiquette and **excellent verbal communication skills**.
- Ability to analyze situations quickly and **provide effective solutions**.
- Familiarity with sales techniques, including **upselling strategies**.
- **Proficient in using computer systems** for data entry and record keeping.
- **A positive attitude **with a commitment to delivering exceptional customer service.
- Ability to work flexible hours as needed.
Join our team as a Customer Service Representative where you can make a difference by providing outstanding support to our valued customers
Pay: $43,680.00-$50,000.00 per year
Additional pay:
- Bonus pay
- Overtime pay
**Benefits**:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Application question(s):
- Local to the Bradford area
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (required)
Licence/Certification:
- Driving Licence (required)
**Location**:
- Bradford, ON L3Z 3H3 (preferred)
Work Location: In person
Application deadline: 2024-10-21
Expected start date: 2024-10-21
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