Technical Support Coordinator
2 weeks ago
**Bidell Gas Compression**
For over 30 years Bidell Gas Compression has been a North American leader in rotating equipment, including gas compression, power generation, and pumps.
**THE OPPORTUNITY**
We are currently seeking a **Technical Support Coordinator **to join our team. Preferred to be based out of the main location in **Calgary, AB** but remote branch locations will be considered.
**KEY RESPONSIBILITIES**
- Providing technical support and solutions on new unit compressor start ups as well as to the Parts & Service division and our customers regarding field related issues.
- Working with the Service department to review rental fleet returns as required by inspection or operating hours.
- Prepare all commissioning documents and forward them to the appropriate service branch for field start-ups and well as running performance sheets/curves.
- Working with all internal departments on product design and improvement reviews.
- Providing technical support to Service Technicians during start-up and commissioning jobs.
- Maintaining good communication with OEM vendors to resolve warranty issues.
- Assist with troubleshooting and RCFA.
- Assist with onsite customer location visits and support.
**QUALIFICATIONS**
- Journeyman Heavy Equipment Technician, Millwright or Engineering Technologist from a recognized institution (SAIT, NAIT or equivalent).
- A minimum of 5 years of experience working with natural gas engines and compressors.
- A solid understanding of PLC logic as it applies to compressor packages.
- Experience with OEM sizing / support programs (EngCalc, GERP, SIS, Ariel 7)
- Experience with package commissioning and troubleshooting.
- Results oriented individual with the ability to effectively manage equipment and people with multiple priorities and deadlines.
- Committed to strong customer service and communication skills.
- Strong mechanical aptitude supported by hands-on experience working with natural gas engines and compressors.
- Knowledge of how to build a natural gas compression package.
- Ability to travel both Domestic and Internationally
- Ability to meet customer location access requirements
- A clean class 5 driver’s license.
- Able to lift 50 lbs.
**WHAT WE OFFER**
- Competitive remuneration and Comprehensive health benefit plan
- Employee savings plan
- Safety boot allowance
- A standard workweek is 40 hours
- An opportunity to be an integral part of an entrepreneurial, highly technical, and skilled team.
- A stimulating, fast-paced, and challenging work environment.
Bidell Gas Compression
6900-112th Avenue SE
Calgary, Alberta, T2C 4Z1
Fax:
(403) 236-0345
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- Monday to Friday
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