Lab Technician

**The Organization**:
We are a provider of high quality healthcare with 10 clinics in the GTA and South Western Ontario region. We are committed to providing diagnostic care and imaging that will assist in the early detection of disease, plan patient management and effectively monitor treatment. We support thousands of referring physicians and hospital programs including an exclusive partnership with Sunnybrook Hospital as the Rapid Cardiology Clinic and Heart Failure outpatient center.

Our areas of expertise include Nuclear Cardiology, Nuclear Medicine, Cardiology Testing, MRI, PET and Specialist services.

Our Mission: To set new standards in the delivery of comprehensive, efficient and cost effective health care services with a commitment to high quality patient care.

We can offer you a great environment with an outstanding team and the opportunity for learning and growth.

**The Role**:
Are you a patient focused Lab Technician with clinic experience and excellent written and telephone communication skills?

KMH Cardiology Centres Inc. is growing and we are recruiting for a Lab Technician for our busy specialist physician practices in Markham. This role will also provide coverage at KMH North York.

This role is primarily focused on ambulatory monitors’ installation and downloads. The role also performs resting 12-Lead electrocardiographic procedures independently to assist the physician with the diagnosis and treatment of patients.

**The Accountabilities**:
The key accountabilities of the role are:

- Holter monitor installation and download of the recorded data
- Blood pressure monitor installation and download of the recorded data
- Displays strong arrhythmia recognition skills
- Obtains high quality resting 12 Lead electrocardiogram recording
- Provides the physician with a tracing of the patient's ECG, blood pressure measurements.
- Conducts tests in accordance with the CSCT and KMH's protocols, policies, and procedures.
- Instructs or aids the patient on ambulatory procedures and other equipment. Uses proper equipment fitting to ensure patient comfort and safety.
- Applies independent judgment and critical thinking during the test to ensure that all appropriate data is appropriately captured during the test.
- Refers to ECG Technologists, Team leads, supervising physicians, internal specialists on site for QA and procedural advice for abnormal studies.
- Maintain work areas in a clean and orderly condition and ensures the examination rooms are properly supplied, equipped and operational before, during and after each shift.
- Ensures that all equipment is well maintained and in good working order and assists in maintaining a current inventory of routine supplies.
- Works with cross functional team and other KMH staff to assist with patient care. Fosters a collegial, respectful clinic environment.
- Attend team meetings and updates
- Coordinate patient care during their appointments including checking in, prepping, escorting to exam rooms, preparing exam or treatment rooms, answering questions, providing post-appointment service and monitoring the waiting room.
- Answers enquiries by phone and in person in a helpful, respectful and timely manner
- Maintains electronic medical record, including the patient chart. Performs tasks (including uploading, scanning, faxing and referrals) in support of patient care.
- Interview patients and acquire the required past Medical History
- Assist ECG technologists in daily operations and with patient care
- Ensure patient confidentiality
- Help facilitate patient flow
- Respond to patient inquiries in a courteous and empathetic manner

**Minimum qualifications**:

- Graduate of an approved Laboratory Assistant program or equivalent
- Lab Technician (certified)

**Required skills and experience**:

- **ECG and Ambulatory Monitors experience is an asset
- Clinic experience is an asset
- Proven ability to work proficiently in a busy fast paced specialist clinic environment
- Self-directed, detail oriented with an ability to multitask, establish priorities and achieve objectives with mínimal supervision
- BLS
- Phlebotomy experience is an asset
- Strong knowledge of medical terminology
- Excellent verbal and written communication skills
- Good telephone etiquette
- Proficiency in technology including MS Office and EMR systems experience
- Excellent time management and organizational skills
- Effective analytical and problem solving skills
- Able to deal with sensitive information with a high degree of diplomacy
- Team orientation
- The ability to provide coverage at both KMH labs: Markham and North York (1310 Don Mills Rd. #5, North York ON M3B 2W6)

We are a progressive organization with a team that is passionate about healthcare. Our team is comprised of clinical, clinical support and business roles with an entrepreneurial approach. The ECG team takes pride in our patient focused environment and works very closely with other service and clinical teams at KMH.