Client Services Clerk

2 weeks ago

Ottawa, Canada Know History Inc. Full time

Know History is an Ottawa-based firm that provides historical research services to museums, Indigenous organizations, non-profits, government bodies, and heritage groups. We currently have a full-time opening for an experienced and compassionate Client Services Clerk
As a Client Service Clerk, your day-to-day tasks would involve working one-on-one with clients to provide information and updates, refer them to services and resources, and ensure their requests are resolved in a timely manner. You’ll execute all administrative tasks of client files to the highest quality standards when documenting details, inquiries, and actions required while maintaining the confidentiality of client and business information.

**Primary Responsibilities**:

- Working with clients/community members on a one-on-one basis to address questions, complaints, and concerns.
- Completing tickets in a timely manner according to guidelines and service level standards.
- Assigning and reassigning tickets to ensure they are responded to within the allotted time.
- Data entry to input and update personal information following guidelines and standards.
- Resolve or escalate inquiries in an efficient manner.
- Process incoming mail, including returned mail.
- General office duties, including scanning, copying, and document disposal.

**Preferred Skills and Experience**:

- 1-2 years of demonstrated experience working in a customer service or community/social services environment.
- Strong communication skills, including strong writing and active listening skills.
- Knowledge and sensitivity to Indigenous history, culture, and issues are essential.
- Interpersonal skills to interact with clients and collaborate in a team-driven environment.
- Able to solve problems or escalate issues accordingly; isn’t afraid to seek out solutions or improvement but knows when to reach out for help.
- Excellent attention to detail is essential in order to maintain databases, follow workflows, assess priorities, and meet deadlines.
- Experience with MS Office and working in a Windows environment
- Completion of Post-Secondary education (College or University) in a relevant field or equivalent combination of education and experience
- English is the working language, however, the ability to speak an Indigenous language or French is an asset

**Position Details**:

- Salary: Starting at $20-22/hr, with paid vacation, paid sick leave, health and dental benefits, and professional development opportunities
- Full-time hours (8:00-4:30, Monday to Friday)
- Located in central Ottawa
- Working in-office full-time is required
- 1-year contract with options to extend
- Equipment provided (e.g. laptop, dual monitors, peripherals)

If you are interested in joining Know History’s team for this role, please submit your resume by Sunday, March 12th.

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