Full-time Service Clerk

Found in: Jooble CA O C2 - 22 hours ago

Ottawa ON, Canada Ontario Partners in Health Full time

Bilingual Patient Services Clerk
Division : ByWard Clinic Management
Job Status : Full-Time
Job Reports To : Medical Registration Services Manager
Hourly Rate : $18.ByWard Clinic Management (BCM), formerly the University of Ottawa Health Services (UOHS), offers a comprehensive range of services to the University of Ottawa students, faculty, staff, and the general public. BCM operates busy clinics open to University of Ottawa students, faculty and staff, other patients registered to a BCM family physician as well as members of the general public. We are committed to delivering timely, quality and collaborative assessment, treatment and health promotion, in a supportive and caring environment that is open and transparent to social, ethnic, and income factors.
Reporting to the Medical Registration Services Manager, the primary role of the Patient Services Clerk is to ensure efficient and effective day to day operations with the reception team to provide excellent service to the patients of the ByWard Family Health Team.
Under the supervision of the manager, the Patient Services Clerks are responsible for the following:
Answer multi-line telephone, screen, and provide information/assistance or route caller to appropriate personnel, take messages and deliver to the appropriate personnel.
Schedule, confirm, cancel, and reschedule medical appointments, for physicians, AHP’s, and/or administration requests;
Establish and maintain confidential electronic medicals records; Perform entry-level billing and collection;
Other clinic related duties as required.
Staff are expected to work in a professional manner, demonstrating above average qualities such as courtesy, tact, and judgment with respect to patients, fellow colleagues, and professionals. As a member of our team, you are responsible for bringing issues that affect the smooth operation of the organization, to the attention of your immediate supervisor. Successful relationships with administration and management within all divisions.
Successful relationships with patients, representatives, and other clients that present themselves via telephone or in writing. The incumbent reports to the Medical Registration Services Manager.
Completion of secondary school or equivalent GED and a college program or other specialized courses for medical administration;
Bilingual (French and English);
Computer literacy: Some experience in a medical environment;
Knowledge of medical terminology an asset;
Excellent communication and customer service skills in a fast-paced environment;
The clinics are open between 8am-8pm Monday to Friday and from 9am-12pm on weekends. Must be available to work various shifts between those times.
Employee must be fully vaccinated (2 doses) against the Covid-19 virus prior to the commencement of employment.
NOTE: ByWard Clinic Management Team is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

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