Warranty Manager

2 months ago

Courtenay, Canada Habitat for Humanity Vancouver Island North Full time

**Position: Warranty Manager**

**Reports to: Construction Manager**

**Status: Part-Time - 16-24 Hours/week**

**Salary: $30-$32/hour depending on experience**

**Benefits: A comprehensive and competitive benefits program**

Habitat for Humanity is a dynamic, inclusive, family-oriented organization committed to serving local families through affordable homeownership. We believe that workplace safety is everyone’s responsibility and critical to how we operate. We provide ongoing opportunities for growth while participating in a supportive team environment.

**Responsibilities**
- Process warranty claims and assist homeowners through the entire claims process
- Conduct pre-home delivery warranty walkthroughs with new homeowners
- Review and investigate warranty submissions, accept or reject claims by assessing warranty coverage limits, address any issues and settle disputes relating to the warranty process
- Act as liaison between homeowners and subcontractors to schedule service and follow-up, collect data from technicians and track materials
- Review and understand project systems to be able to perform demonstrations or diagnose problems;
- Identify and Report to Construction Manager any potential home construction defects and future design improvements
- Make suggestions to provide customer satisfaction and enhance customer experience
- Produce status reports on progress and outstanding items lists
- Ensure all warranty work is completed in accordance with the established quality standards, deadlines and procedures
- Rectify minor deficiencies when possible
- Assist with HFHVIN sub-trade warranty requirements
- Assist with construction site inspections and documentation during peak times
- All other duties as assigned

**Qualifications**
- Minimum five years experience in the residential construction industry
- A minimum of three years of hands-on experience in a Quality Control position is preferred
- Possession of a Building Inspection Certification is an asset
- General knowledge of residential and multi-family building industry, knowledge of contractor codes, ability to explain warranty coverage clearly and to use general building tools/equipment
- Ability to read and interpret construction drawings
- Ability to work independently on assigned tasks as well as to accept direction on given assignments
- Organizational skills to track multiple warranty claims using a computerized tracking program and coordinate numerous activities and groups of people
- Ability to diagnose construction issues and find resolution
- Strong interpersonal skills to interact with clients
- Strong team player
- Willingness to travel as required
- Good presentation skills and verbal/written communication skills
- Proficient with MS Office Suite of products;
- Ability to safely navigate an active multi-family, multi-story construction site through all phases of construction

**Job Types**: Full-time, Part-time

Pay: $30.00-$32.00 per hour

Expected hours: 16 - 24 per week

**Benefits**:

- Dental care

Schedule:

- 8 hour shift

**Experience**:

- Residential Construction Industry: 5 years (preferred)

Ability to Commute:

- Courtenay, BC (required)

Ability to Relocate:

- Courtenay, BC: Relocate before starting work (required)

Work Location: In person

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