Manager, Finance Operations

3 weeks ago

Dieppe, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**PRIMARY PURPOSE OF THE JOB** Provides a broad range of analytical / advanced finance processing / reporting support and general accounting expertise. Roles may also provide related finance operational / initiative support as assigned.**KEY ACCOUNTABILITIES**:
**CUSTOMER**: - Provide financial analysis and/or advanced general finance / accounting or related operational support as assigned- Understand business partner / department objectives and contribute to the achievement of performance / financial objectives by recommending appropriate action to management based on analysis and review of results within scope of own area
- Analyze financial performance against benchmarks and reconcile variances and/or research and explain findings / issues to department or business management
- Coordinate and/or execute on internal and external finance / research projects, audits and/or reporting processes as directed
- Support the collection of meaningful data and/or research, coordinating efforts with various finance areas
- Provide accurate and thorough data analysis for own area, interpret findings and make recommendations, and identify and refer complex issues / situations beyond own level of expertise
- Act as conduit / coordinator / facilitator bringing in appropriate partners / expertise on key operational issues / initiatives
- Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations for improvement
- Identify, document, investigate processes / exceptions arising from transactions / processes beyond 1st level operations service delivery and resolve escalated matters and refer complex issues / situations beyond own level of expertise
- Develop and execute on reporting functions and/or produce consolidated or aggregated reporting as appropriate
- Manage relationships with customers and other areas of TD Finance - Lead a team which may include Officers, Analysts and Team Leaders, to achieve business / operational objectives, maintain effective day-to-day operations and deliver quality service and transaction processing consistent with TD Finance business objectives- Key escalation point for significant risk/exceptions
- Monitor service and control standards against, overall business / department objectives
- Develop and maintain effective working relationships with internal and external partners for the purposes of delivering optimal customer service Coach to ensure operational problems are handled appropriately, and participate in the negotiation and resolution of complex and/or escalated issues where necessary

**Job Requirements**

**EMPLOYEE / TEAM**: - Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest- Provide thought leadership and/ or industry knowledge for own area of expertise and participate in knowledge transfer
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
- Participate in personal performance management and development activities, including cross training across the team
- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Executes on more complex and/or non-standard requests
- Researches and investigates a range of operational / reporting / process issues
- Recommends and implements solutions within own area of responsibility
- May need to coordinate / integrate work with other areas as needed
- Provides advanced analysis and/or specialized reporting to support business partners, functional areas or centres of expertise
- Requires specialized and/or advanced technical / business / function knowledge for areas supported
- High level of complexity in operational / reporting / process and/or analysis function requiring medium to longer term focus
- May lead a small reporting or operational team or provide work direction to others as a specialist for a specific area
- Provide training / guidance to others on best practices, processes, etc. as well as guide team on the completion of business as usual functions or ad-hoc non-routine requests

**Additional Information**

**BREADTH & DEPTH**: Oversees a large team with functional diversity and complexity where activities involve multiple step transactions, multiple systems and jurisdictions, higher volumes and/or medium to high complexity- Expert knowledge of the business and o

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