Manager, Facility Operations

3 weeks ago

Toronto, Canada Canada Life Assurance Company Full time

**Job Description**:
Reporting to the Director, Facility Operations, the Manager, Facilities Operations role is responsible for understanding how current and ongoing changes in our new ways of work impact the utilization of our corporate real estate portfolio. Leading a team of Strategic Facilities Analysts, the Manager, Facilities Operations leads the way in delivering strategic roadmaps that facilitate innovative housing solutions to meet the evolving requirements of our Canadian business operations including client engagement, program management, and data analytics.

As we continue to develop the workplace strategy for Canada Life, this individual may be required to take on additional responsibilities in response to alignments that support building services.

As part of a highly collaborative team, this role functions in a fast-paced environment with dynamic shifts pending business needs, managing both current and continual improvement of how we plan our buildings in response to occupancy, execution of critical and high impact enterprise programs, and collaboration with peers and stakeholders to deliver successful implementation of the facilities program.

Working with leaders from all divisions and stakeholders in IS, Finance, Human Resources, Property Management and facilities industry professionals, the Manager, Facilities Operations relies on relationships and service excellence to deliver on both strategic and tactical initiatives to deliver on cross-country initiatives.

**_
This position is in Toronto. Oversight of a national team and property portfolio will require travel._**

**What you will do**
- Leadership a team of Strategic Facilities Planners and represent the team amongst Corporate Properties leadership.
- Management of three corporate Fitness Centre Facilities in each of Toronto, Winnipeg, and London.
- Oversight of current and ongoing stack planning exercises for the entirety of the Canadian real estate portfolio, ensuring a full understanding of each site and how corporate strategy impacts the real estate planning.
- Understanding of occupancy data and how it impacts current and ongoing stack planning, with the ability to pivot quickly to answer demand.
- Use knowledge of stack plans and workplace strategy to simulate long-term simulations that may assist in decision making impacting real estate holdings.
- Develop formal project plans where project size and other factors warrant it, may include timelines, budget, and requirement documentation.
- Use long-term planning knowledge to impact capital and expense budget planning.
- Support leaders throughout the organization to react to changing business needs; ensure that facilities plans align with business objectives.
- Participate and contribute towards tactical and strategic planning material relative to policies, procedures, objectives, service delivery models, housing strategies, and continuous improvements.
- Develop presentation and other material for senior management and participate in promoting and increasing the awareness of Corporate Properties services, policies, procedures, and constraints to the various lines of business.

**What you will bring**

Core skill sets include strong communication and team work skills, focus on collaborative efforts, with a strong tactical and customer service focus. Effective project management skills and the ability to work with autonomy, diplomacy, and dynamically.

**Education**:

- Post-secondary education
- Real Estate Certification, such as FMP.

**Experience**:

- A minimum of 5 years experience in facilities planning work
- Leadership of a remote team

**Skills**:

- Proven leadership skills with an emphasis on workplace engagement,
- Planning and organizational skills,
- Interpersonal and communication skills, both oral and written, as well as tact, diplomacy, and resourcefulness with the ability to influence and persuade others.
- Ability to prioritize work and handle the pressures of deadlines with excellent time management skills.
- Budgeting, financial analysis and financial management,
- Business acumen and business analysis skills
- Proficient user of Microsoft office Suite - Outlook, Word, and Excel.

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

**We are one of Canada's top 100 employers**
- Canada Life serves the fi

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