Bilingual (French/english) Customer Service
2 weeks ago
**HALIFAX, NS**
**FULL-TIME BILINGUAL CSR**
**A Little Bit About Us**
Maritime Beauty was founded in 1966 as a full-service professional beauty supply distributor for the Maritime Provinces. Our organization has seen extraordinary growth over the years and is proud to be an industry leader in the Maritimes representing numerous top professional lines. We currently have a store network of 17 locations in Nova Scotia, New Brunswick, and Prince Edward Island.
The ability of Maritime Beauty to remain competitive and successful in today’s world is directly attributable to our employees. We value our employees and strive to offer an environment of challenge, continued growth and learning opportunities.
**Career Opportunity**
**Responsibilities**
- Provide consistent and superior service to all internal and external customers through effective relationship management.
- Handle customer inquiries/complaints in a professional, courteous, and helpful manner.
- Understand and utilize computer systems to efficiently process client orders, access client history and access product information.
- Deal with escalated issues and look for solutions that are win-win for both the customer and the business.
- Support the strategic development of the department for growth by upselling via regular channels, attending education classes and reviewing deal sheets, monthly & sale day flyers to ensure up-to-date knowledge of products & procedures.
- Participate in up-sell and spiff programs by actively suggestive selling to clients to achieve department and individual sales goals.
- Work with assigned DSCs, Salons, and Schools to achieve sales growth objectives.
- Respect and maintain confidentiality of all MBS business and client information.
- Demonstrate our company culture and values
- Perform other duties as required
**Qualifications & Core Competencies**
- High School diploma or General Educational Development (GED) certificate
- 1-3 years of customer service/call centre experience preferred
- Bilingual in spoken and written English & French
- Proficiency with MS Office, customer management software, and AS400 an asset
- Excellent listening and interpersonal skills
- Desire to consistently deliver superior customer experience
- Possess exceptional prioritization skills, a strong work ethic, the ability to work independently and to take initiative
- Outstanding attention to detail & multi-tasking abilities
- Proven track record in being resourceful and finding solutions which benefit the customer
**Additional**
**Location**:3695 Barrington St., Halifax, NS B3K 2Y3. Hybrid eligible (remote & onsite shifts).
**Job Type**:Full-time (37.5 hours), Permanent.
**Schedule**:Monday to Friday, 830-5pm.
**Compensation**:We're proud to offer a fair, competitive, and equitable process to determining your hourly wage that is based on your skills, knowledge, experience, and internal equity. You can rest assured that we will present you our best offer.
**Benefits**
- Medical benefits (Health, Dental and Life Insurances)
- Bonus & Incentive Structure
- Team-Building Sessions
- RSP Matching Contribution Plan
- Employee Discount
- Service Recognition Program
- Enhanced Vacation Plan and Sick/Personal Days
- Corporate Charitable Donation Program
- Employee Fitness Program
- Personal, Professional and Career Development Program
- Maternity Leave Top-Up Program
Maritime Beauty Supply is an equal opportunity employer.
**Please note: To ensure all your answers are captured on our assessment, please complete it on a laptop/computer, not on a cellphone, thank you
-
French Bilingual Customer Service Representative
3 weeks ago
Halifax, Canada Sitel Full time**French Bilingual Customer Service** Customer Service **French Bilingual Customer Service Representative** - **Currently Hiring in the following provinces Alberta, Saskatchewan, Manitoba, Ontario, Nova Scotia, New Brunswick, Newfoundland and Labrador and Prince Edward Island**_ We’re creating an opportunity for you to learn, lead, and grow in your...
-
Customer Service Professional
2 weeks ago
Halifax, Canada Manulife Full timeWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...
-
Remote Inbound Bilingual French/ English Rep
3 weeks ago
Halifax, Canada AnswerNet Full timeCanadian 100% REMOTE Bilingual English/French CSR **Full Time Bilingual French/English Call Centre Customer Service Agents** Opportunity is to work remotely. Starting wage _**$19.00 An Hour**_ Are you looking for a company you can believe in and are ready to put 100% effort into making things happen? Are you looking for a company that BELIEVES IN YOU...
-
Halifax, Canada SP Data Digital Full time**Who We Are**: **What We Offer**: - **100% Work From Home Opportunity**: - Paid training + Learning Lab - **Hourly base wage of $22 per hour + uncapped bonus potential**: - Full-time positions - 40-hour week! - Equipment Provided - Opportunity for growth and development - We have great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!) -...
-
Bilingual (English&french) Customer Care Advisor
3 weeks ago
Halifax, Canada Scotiabank Full timeRequisition ID: 179159 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. When you join our Customer Contact Centre, you’re joining an internationally recognized, award-winning workplace that has been 186 years in the making, and poised to deliver superior customer care in the future! You’re...
-
Project Co-lead
2 months ago
Halifax, Canada Atlantic Region Association of Immigrant Serving Agencies Full timePosition Title: Project Co-Lead (BILINGUAL French/English) Location: Halifax, NS Type: Full time Reports to: Manager, Special Initiatives **Salary**: $55,692 annually, plus a comprehensive benefits package THE OPPORTUNITY The Atlantic Region Association of Immigrant Serving Agencies (ARAISA) is seeking a collaborative leader with a passion for...
-
Halifax, Canada Scotiabank Full timeRequisition ID: 199779 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Is This Role Right For You?** - Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge: - Satisfying customer needs using the Customer Experience Model...
-
Bilingual Claims Advisor
3 weeks ago
Halifax, Canada TD Bank Full time**Bilingual Claims Advisor (French and English)**: - 415744BR **Job Category - Primary** - Insurance **Work Location** - 101 McNabb Street Insurance, 420 Rothesay Avenue, 6940 Mumford Road Insurance **Employment Type** - Regular **City** - Halifax, Markham, Saint John **Time Type** - Full Time **Province/State** - New Brunswick, Nova Scotia,...
-
Halifax, Nova Scotia, Canada Blue Ocean Contact Centers Inc. Full timeOne of Canada's biggest gas retailers will count on you to keep its loyalty program firing on all cylinders. Our team supports card-carrying loyalty members – folks who value rewards and want to be treated like a VIP when they need help. In this job, you'll be answering questions about the loyalty program, helping with account set up, providing info on...
-
Bilingual Customer Service Representative
2 weeks ago
Halifax, Canada LifeWorks Full timeTELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...
-
Bilingual Customer Service Associate
3 weeks ago
Halifax, Canada Manulife Full time**The opportunity** Are you passionate about working with customers, building relationships, and being part of a growing business? Then we would love to have you join our Canadian Segment Contact Center as a **Bilingual Customer Service Representative**! With the customer being the main focus, this role will take a proactive approach to every customer...
-
Halifax, Canada Scotiabank Full timeRequisition ID: 199779 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Is This Role Right For You?** - Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge: - Satisfying customer needs using the Customer Experience Model...
-
Halifax, Canada Scotiabank Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title: Bilingual (English/French) - Customer Solutions Advisor, Halifax NS Requisition ID: 199779Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Customer Solutions Advisor you will...
-
Halifax, Canada Scotiabank Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title: Bilingual (English/French) - Customer Solutions Advisor, Halifax NS Requisition ID: 199779Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Customer Solutions Advisor you will...
-
Halifax, Canada Scotiabank Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title: Bilingual (English/French) - Customer Solutions Advisor, Halifax NS Requisition ID: 199779Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Customer Solutions Advisor you will...
-
Halifax, Canada Scotiabank Full timeRequisition ID: 199779 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Customer Solutions Advisor you will contributes to the overall success of the Canadian Banking Contact Centre (CBCC) ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s...
-
Halifax, Canada Scotiabank Full timeRequisition ID: 199779 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Customer Solutions Advisor you will contributes to the overall success of the Canadian Banking Contact Centre (CBCC) ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s...
-
Bilingual Customer Service Representative
5 days ago
Halifax, Canada Financière Manuvie Full time**The opportunity** Are you passionate about working with customers, building relationships, and being part of a growing business? Then we would love to have you join our Canadian Segment Contact Center as a **Bilingual Customer Service Representative**! With the customer being the main focus, this role will take a proactive approach to every customer...
-
Bilingual Customer Service Representative
2 days ago
Halifax, Canada Financière Manuvie Full time**The opportunity** Are you passionate about working with customers, building relationships, and being part of a growing business? Then we would love to have you join our Canadian Segment Contact Center as a **Bilingual Customer Service Representative**! With the customer being the main focus, this role will take a proactive approach to every customer...
-
Halifax, Canada Scotiabank Full timeRequisition ID: 199779 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Customer Solutions Advisor you will contributes to the overall success of the Canadian Banking Contact Centre (CBCC) ensuring specific individual goals, plans, initiatives are executed / delivered in support of the...
