Bilingual (French/ English) Loyalty Brand Support Agent

1 week ago

Halifax, Nova Scotia, Canada Blue Ocean Contact Centers Inc. Full time

One of Canada's biggest gas retailers will count on you to keep its loyalty program firing on all cylinders.

Our team supports card-carrying loyalty members – folks who value rewards and want to be treated like a VIP when they need help. In this job, you'll be answering questions about the loyalty program, helping with account set up, providing info on point balances, and more. This is a small team that supports each other and their client like (dare we say it?) a well-oiled machine. If you've got excellent customer service skills, a positive attitude that lifts others up, and can navigate multiple platforms and policies with ease, you might be a great fit. The workday is busy and sometimes repetitive, if you thrive on a steady pace of work and pride yourself on your ability to stay on task while never losing your attention to detail, this could be the role for you. Apply today

Here's the Deal:

Full time, permanent positions handling inbound customer contacts via phone and email. Bilingual Hourly rate of pay is $19.00. You must be fluent in both French and English. You need to be able to communicate effectively on the phone and in writing in both languages. Full-time paid, training starting November 9, 2023. Training will be Mon-Fri from 10 am to 6 pm Atlantic in a fully-online classroom. This is a job with regular evenings and weekends. Your schedule will be based on 40 hours per week. The program is open weekdays between 9 am to 10 pm, and from 10 am to 6 pm on Saturdays. (Closed on Sunday.) To be considered, you need to be available for 8-hour shifts that fall within those times. Your weekly schedule will rotate through the hours of operations. If you're looking for a Monday-Friday, 9-5 type job, this likely isn't going to work for you. We will provide all the equipment you need. You'll need to have hard-wired internet with upload/download speeds that meet our testing minimums, a desk and chair. NOC code 64409

What We Offer:

Health, Dental, and Vision Benefits at 30 days Group RSP with matching contribution option Life Insurance Free employee & family assistance program for legal, financial, and health support

What You'll Do:

Deliver fast, friendly, and accurate support in French and English on the phone and through email. You'll help customers with balance inquiries, website navigation, account troubleshooting, and other issues. Be an enthusiastic ambassador of the loyalty program and educate customers about the benefits of program membership. Take ownership of each inquiry you handle. One-touch resolution is the goal. Follow risk and compliance processes and client policies.

What You'll Likely Have:

Effective written and verbal communication skills in both French and English. You'll need to be clear, empathetic, and helpful even if your customer is upset or frustrated. Well-developed customer service skills with the ability to quickly establish a positive connection and manage expectations. The ability to navigate multiple software platforms and websites concurrently. You don't need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment. A committed work ethic and reliability with a consistently positive attitude. You're someone who wants the team to succeed. Previous customer service experience supporting customers with high service expectations is a plus. These are our client's highest value customers, and we provide VIP care.

Our intention is to be an actively anti-racist organization and our goal is to provide a work environment that creates a sense of belonging for all people. If that doesn't align with who you are, we encourage you to look elsewhere for work.

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