Client Success Manager

2 weeks ago

Kelowna, Canada Clientric Full time

We are looking for a Client Success Manager who will take a key role on our team. As a Client Success Manager, you will become the key contact of your client portfolio. You will build strong relationships with the client and get to know their businesses and goals and make recommendations to get the most out of our technology solutions (Zoho). You will be their advocate and the one they’ll turn to for advice, ideas, and support. The Client Success Manager is responsible for ensuring the overall satisfaction of our clients, and ensuring Clientric constantly exceeds client expectations.

This position can be Full or Part-Time

**Compensation**:
$50,000

**Responsibilities**:
The Client Success Manager will develop healthy customer relationships and become the trusted partner on behalf of Clientric. Your responsibilities will include:

- Constantly evaluate and analyze customer needs to ensure the tools they are using match the level of growth the business is
- Train the client on the usage of their Zoho system by understanding the basic ins and outs of Zoho and be able to train your clients on the systems we develop for them.
- Acts as an advocate of the customer to ensure their voice is heard at Clientric, especially as it relates to customer service
- Using the in-depth knowledge of the customer, introduce customers to other Zoho products and services that would be beneficial to them
- You are a crucial part of the Implementation Design, Implementation, and Support lifecycles of our clients and you will become a trusted advisor for them

**Qualifications**:

- A true passion for customers - fanatical about getting them the right outcomes and becoming their advocate.
- Passionate, proactive self-starter that is self-directed and able to solve problems and execute independently.
- Strong team spirit and ability to work effectively in collaboration with others, coordinating across teams and building consensus.
- Excellent communication skills (fluent in English) and ability to influence and steer customers, and spot opportunities to help.
- Good business judgment and common sense and ability to prioritize effectively.
- Hungry to develop their skills and take on more responsibilities quickly - our ambitious expansion plans mean we’re always looking for new leaders to help us grow.
- Experience with back-end development, front-end development (JavaScript, React, CSS) and API development is a strong plus
- Experience with using CRM tools such as Salesforce, Hubspot, or Zoho

**About Company**
We are a CRM consulting company exclusively helping our clients implement Zoho One solution and constantly looking to bring new talent to our team. We can't wait to evaluate your expertise

  • Client Advisor Intern

    2 weeks ago

    Kelowna, British Columbia, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners...

  • Client Advisor Intern

    3 days ago

    Kelowna, Canada Royal Bank of Canada> Full time

    Job SummaryJob DescriptionWhat is the opportunity?This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking,  As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC...

  • Client Care Representative – Commercial Lines

    3 weeks ago

    Kelowna, Canada Hub International Full time

    Hi, we’re HUB! We are proud to be ranked 5th among the world’s largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world...

  • Client Logistics Assistant

    1 month ago

    Kelowna, Canada KCR Community Resources Full time

    **Position Overview**: This part-time position requires a commitment of 21 hours per week, Monday to Friday. **Key Responsibilities**: Assist the RAP Team in delivering effective Resettlement Services, demonstrating knowledge of RAP services and maintaining accurate and sensitive communication with participants, staff, contractors, and community...

  • Operations Manager

    2 weeks ago

    Kelowna, Canada Rentokil Initial Full time

    Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.Rentokil-Terminix is currently seeking an experienced Operations...

  • Operations Manager

    4 weeks ago

    Kelowna, Canada Rentokil Initial Full time

    Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.Rentokil-Terminix is currently seeking an experienced Operations...

  • Team Lead, Client Experience

    4 weeks ago

    Kelowna, Canada Sephora Full time

    Date: Apr 15, 2024 Location: Kelowna, BC, CA, V1Y 6H2 Client Experience. Ensure all on-stage cast properly execute Sephoras selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients. ...

  • Team Lead, Client Experience

    3 days ago

    Kelowna, Canada Sephora Full time

    Date: May 14, 2024 Location: Kelowna, BC, CA, V1Y 6H2 Client Experience. Ensure all on-stage cast properly execute Sephoras selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients. ...

  • Team Lead, Client Experience

    4 weeks ago

    Kelowna, Canada SEPHORA CANADA Full time

    Poste Team Lead, Client Experience Profil You'll love working here... The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring...

  • Team Lead, Client Experience

    4 weeks ago

    Kelowna, Canada SEPHORA CANADA Full time

    Poste Team Lead, Client Experience Profil You'll love working here... The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring...

  • Team Lead, Client Experience

    4 weeks ago

    Kelowna, Canada SEPHORA CANADA Full time

    Poste Team Lead, Client Experience Profil You'll love working here... The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring...

  • Team Lead, Client Experience

    2 days ago

    Kelowna, Canada SEPHORA CANADA Full time

    Poste Team Lead, Client Experience Profil You'll love working here... The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring...

  • Account Manager, Commercial Insurance

    4 weeks ago

    Kelowna, Canada Lloyd Sadd Full time

    About Lloyd Sadd: Lloyd Sadd Insurance Brokers Ltd. is one of Alberta’s largest and most respected independent insurance brokerages representing a diverse portfolio of thousands of individual and corporate clients. Founded in 1941 and built on a solid foundation of relationships, Lloyd Sadd Insurance is a multi-generational success story. Our clients are...

  • Account Manager, Commercial Insurance

    4 weeks ago

    Kelowna, Canada Lloyd Sadd Full time

    About Lloyd Sadd: Lloyd Sadd Insurance Brokers Ltd. is one of Alberta’s largest and most respected independent insurance brokerages representing a diverse portfolio of thousands of individual and corporate clients. Founded in 1941 and built on a solid foundation of relationships, Lloyd Sadd Insurance is a multi-generational success story. Our clients are...

  • Account Manager, Commercial Insurance

    4 weeks ago

    Kelowna, Canada Lloyd Sadd Full time

    About Lloyd Sadd: Lloyd Sadd Insurance Brokers Ltd. is one of Alberta’s largest and most respected independent insurance brokerages representing a diverse portfolio of thousands of individual and corporate clients. Founded in 1941 and built on a solid foundation of relationships, Lloyd Sadd Insurance is a multi-generational success story. Our clients are...

  • Account Manager, Commercial Insurance

    4 weeks ago

    Kelowna, Canada Lloyd Sadd Full time

    About Lloyd Sadd:Lloyd Sadd Insurance Brokers Ltd. is one of Alberta’s largest and most respected independent insurance brokerages representing a diverse portfolio of thousands of individual and corporate clients. Founded in 1941 and built on a solid foundation of relationships, Lloyd Sadd Insurance is a multi-generational success story. Our clients are...

  • Team Lead, Client Experience

    3 weeks ago

    Kelowna, Canada SEPHORA Full time

    Job ID: 230459 Store Name/Number: BC-Kelowna (0558) Address: 2271 Harvey Avenue, Kelowna, BC V1Y 6H2, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You'll love working here... The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty,...

  • Team Lead, Client Experience

    4 weeks ago

    Kelowna, Canada Sephora Full time

    Job ID: 230459Store Name/Number: BC-Kelowna (0558)Address: 2271 Harvey Avenue, Kelowna, BC V1Y 6H2, Canada (CA)Full Time/Part Time: Full TimePosition Type: RegularYou’ll love working here…The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare,...

  • Team Lead, Client Experience

    3 weeks ago

    Kelowna, Canada LVMH Group Full time

    Job ID: 230459Store Name/Number: BC-Kelowna (0558)Address: 2271 Harvey Avenue, Kelowna, BC V1Y 6H2, Canada (CA)Full Time/Part Time: Full TimePosition Type: RegularYou’ll love working here…The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare,...

  • Team Lead, Client Experience

    4 weeks ago

    Kelowna, Canada LVMH Group Full time

    Job ID: 230459Store Name/Number: BC-Kelowna (0558)Address: 2271 Harvey Avenue, Kelowna, BC V1Y 6H2, Canada (CA)Full Time/Part Time: Full TimePosition Type: RegularYou’ll love working here…The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare,...