Quality Specialist

7 days ago

Airdrie, Canada Eaton Full time

Eaton’s ESSG CA Canada division is currently seeking a Quality Specialist.

**What you’ll do**:
**Position Overview**:
Reporting directly to the Quality Manager, this position coordinates and performs activities related to resolution of product warranty issues (issue determination and resolution, warranty authorization and order process, periodic reporting) and deploys the process that controls non-conforming material or product. This includes but is not limited to, Production Part Approval Process (PPAP) or First Article Inspection, leading Returned Material Authorization (RMA) procedures and work instructions and performing technical troubleshooting of non-conforming material or product. In addition, the role will assist with the deployment of policies and procedures by conducting internal audits as per an established schedule, to help managers in putting corrective/preventive actions in place. The role will also work with the Quality team to manage the audit schedule, QMS documentation and other quality related tasks.

**In this function you will**:

- Lead the deployment of product quality control processes, e.g., Non-conforming Material, Production Part Approval Process, First Article Inspection.
- Implement, and improve Warranty Authorization and Order process, and both the customer and supplier aspects of Returned Material Authorization process.
- Provide support to the Cost-out program.
- Champion the resolution of supplier quality problems, containments and determining corrective actions.
- Report Non-conforming Material trend data and resolve issues with appropriate stakeholders.
- Document and maintain Non-conforming Material inspection and test records.
- Perform minor repairs of defective materials.
- Follow the Returned Material Authorization procedures and work instructions for in-coming or out-going product.
- Meet daily and weekly requirements for recording/disposition of non-conforming material.
- Maintain QMS system and support internal and external audit programs.
- Perform other duties, as required.

**Qualifications**:
**Basic Qualifications**:

- Post-secondary education (degree/diploma) in a relevant technical field.
- Minimum 3 years’ experience in the implementation and operation of an ISO 9001 Quality Management System or Quality Assurance Customer Service experience.
- Experience using Continuous Improvement methodologies.
- Must be legally authorized to work in Canada without company sponsorship.

**Preferred Qualifications**:

- Certified ISO 9001 Auditor.
- Six Sigma Green Belt.
- ASQ Certification.
- Experience within the electrical manufacturing industry.

**Position Criteria**:

- Strong computer skills.
- Strong leadership, interpersonal, communication, and customer service skills.
- Strong organizational, conflict resolution, & problem-solving skills.
- Results driven; Data-based decision making.
- Knowledge of plant manufacturing/fabrication processes & Lean manufacturing principles.
- Ability to prioritize multiple tasks and situations to achieve superior customer service.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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