Customer Service Clerk

5 months ago

Montréal, Canada Archer Daniels Midland Company Full time

Montreal

Canada

Sales, Customer Service & Origination

**Customer Service Clerk**
**Location** Montreal, Quebec
**Position Type** Commercial
**Salary** Full-Time, Non-Exempt
**Compensation **This position offers a complete benefit package, retirement, health, life, vision and dental insurance
**Pre-employment Requirement **Successful completion of pre-employment reference check

**About ADM**

**About the Position**
The Customer Service Clerk will report to the Commercial Manager. This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. They will keep records of customer interactions, process customer accounts and file documents, and follow communication procedures, guidelines and policies.

**Duties and Responsibilities**
- Receiving orders, processing these orders in the system
- Handling bags inventory
- Invoicing orders shipped
- Handling customer’s contracts
- Investigate and process debit accounts
- Find quotes for shipments
- Greeting visitors and directing them to the appropriate supervisors
- Answering incoming calls
- Enter and scan all Notre Dame and Royal Mill invoices into Maximo
- Distributing incoming mail for staff and sending mail and packages to the U.S.
- Matching invoices to sales orders (quantity, product, terms, pick-up allowance, sold to and ship to)
- Shipments and receipts on an Excel spreadsheet
- Maintaining all customers' filing
- Updating CHEP pallets account
- Perform other miscellaneous administrative tasks

**Required Skills and Qualifications**
- Familiarity with Microsoft Office (Excel, Outlook, Word)
- Ability to multi-task, prioritize, and manage time effectively
- Strong telephone contact management and active listening skills
- Excellent written, verbal and presentation skills in French and English (spoken and written English is required for this position due to transactions and communications with U.S. and Canadian partners)

**Education or Work Experience**
- High school diploma or equivalent
- Proven experience in customer support or as a customer service representative.

**Additional Information**
- Work in accordance with local/provincial legislation
- Understands and is accountable for full compliance with safety and other EHS requirements
- Relocation support is not available for this position.

If you love the challenge of this dynamic career, then ADM will support and encourage your professional development and success. We are an equal opportunity employer who values diversity in the workplace. If you require accommodation during the hiring process, please advise us in advance so that we can make the reasonable accommodation.

AJCIND
Reference: 85876BR

**Benefits and Perks**

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we offer a comprehensive total rewards package to support all aspects of your well-being, including:

- **Physical wellness** - medical/Rx, dental, vision, life and AD&D, critical illness and travel insurance Wellness reimbursement, and Child Physical Activity Reimbursement.
- **Financial wellness** - Money Purchase Pension Plan (MPP), Group Registered Retirement Savings Plan (RRSP), Tax-Free Savings Account (TFSA), short and long term disability, legal assistance, identity theft protection.
- **Mental and social wellness** - Employee Assistance Program (EAP) and Employee Resource Groups (ERGs).

Additional benefits include:

- Paid vacation time.
- Education assistance.
- Company-sponsored training and development resources, such as LinkedIn Learning, language learning and mentoring programs.

**#IncludingYou**

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & B

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