Customer Service Representative
2 weeks ago
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
**Role Summary**:
The Dealer Operations team is responsible for providing service to the Sun Life sales force in the administration of our market based wealth business. The Customer Service Representative (CSR) is an exciting role that provides phone support to our advisors in an inbound operational environment.
**Main Accountabilities**:
- Providing superior service to advisor telephone calls regarding the administration of mutual fund and segregated fund products
- Assess advisor needs and address issues in a timely manner meeting monitored productivity and quality objectives
- Use on-line systems to gather information required and resolve issues
- Track interactions using on-line systems
- Provide superior customer service by being proactive in meeting customer needs
- Adherence to a strictly monitored schedule
**Competencies**:
- Excellent customer service
- Excellent communication skills (verbal and written)
- Ability to multitask proficiently in a fast paced, performance driven environment
- Attention to detail
- Analytical thinker with proven problem solving skills
- Ability to adapt quickly and comfortably to change
- Professional telephone etiquette
- Strong team player
**Assets**:
- Mutual Fund Industry experience
- Previous experience with Customer Service Workbench (CSW)
- Previous call centre experience
**Notes/Unique Requirements**:
- Current hours of service are 8:00 a.m. to 6:00 p.m. - must be available to work rotation of shifts
- Overtime will be required during peak season
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
**Salary Range**:
40,500/40 500 - 66,000/66 000
**Job Category**:
Customer Service / Operations
**Posting End Date**:
-
Customer Service Representative
3 weeks ago
Waterloo, Canada Speedy Auto Service Full time**Speedy Auto Service Waterloo is looking for a Customer Service Representative** **Job Duties**: - Greet and welcome clients using the Speedy Customer Service Standards. - Provide service to customers by reviewing the services offered and cross-sell different programs by explaining the advantage of our multiple service offerings. - Sell the Speedy Auto...
-
Customer Service Representative
1 week ago
Waterloo, Canada Stemmler Meats & Cheese Full time**Help Wanted: Full-Time Customer Service Representative** Come grow with us! Stemmler Meats & Cheese is experiencing continuous growth and have an immediate opening for a full-time **Customer Service Representative **position in **Waterloo, ON**. Key Responsibilities and Qualifications include, but are not limited to the following: **Key...
-
Customer Service Representative
3 weeks ago
Waterloo, Canada Leggett & Platt Full timeWe make life more comfortable. Leggett & Platt’s overall mission is a commitment to enhance lives - by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future. Leggett & Platt’s inventive heritage and leadership in the residential products industry span more than 130 years. As _The...
-
Storage Customer Service Representative
2 weeks ago
Waterloo, Canada U-Haul Full time**Location**: 585 Colby Dr, Waterloo, Ontario N2V1A1 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Do you enjoy helping others? Are looking for a job that offers the flexibility your schedule needs or are you simply looking for some extra hours to supplement your income? If so, then a Storage Customer Service Representative position...
-
Customer Service Representative
6 days ago
Waterloo, Canada Ventigo Publications Full time**Company description** Founded in 2017, Ventigo Publications specializes in multi-language novel translation and publication. With hundreds of published titles and a large customer base, the business continues to see accelerating growth. **Job description** We are seeking for an enthusiastic Customer Service Representative to join our growing team and to...
-
Customer Service Representative
3 weeks ago
Waterloo, Canada BMO Financial Group Full time90 Weber Street Waterloo Ontario,N2J 3G8 The branch is open from Monday to Saturday) This role provides 22.5 hours per week (3 full days per week) Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works...
-
Customer Service Representative
2 weeks ago
Waterloo, Canada BMO Financial Group Full time730 Glen Forrest Boulevard Waterloo Ontario,N2L 4K8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...
-
Customer Service Representative
2 weeks ago
Waterloo, Canada SimplyFixIT Full timeSimplyFixIT is a cell phone repair company. We specialize in the repair of all phone models, tablets and laptops. We are currently looking for an enthusiastic person who is able to learn and adapt to the situation at hand. Work: - Frequently communicating with customers - providing status updates of repairs - Quickly diagnosing device issues - Explaining...
-
Customer Service Representative
2 weeks ago
Waterloo, Canada MCAP Full time**Customer Service Representative** **MCAP at a Glance** Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards...
-
Customer Service Representative
3 weeks ago
Waterloo, Canada Like New Collision Group Full timeCSN Golden Triangle Collision is a respected auto repair company that has been in business for over 50 years with 6 locations in the Waterloo Region and Guelph. We are currently looking for an experienced Customer Service Representative to join our Waterloo team. This role provides a variety of job tasks, you get to meet lots of different people, you'll...
-
Customer Service Representative
1 week ago
Waterloo, Canada Like New Collision Group Full timeCSN Golden Triangle Collision is a respected auto repair company that has been in business for over 50 years with 4 locations in the Waterloo Region and Guelph. We are currently looking for an experienced Customer Service Representative to join our Waterloo team. This role provides a variety of job tasks, you get to meet lots of different people, you'll...
-
Customer Service Representative
1 week ago
Waterloo, Canada Rmes.inc Full time**About Us**: **Rmes Inc.** has been one of the fastest-growing companies in the Kitchener-Waterloo region filled with lots of room for growth. We take pride in our integrity, professionalism, follow-through, and intense desire to educate, equip, and empower future generations. These qualities are what really set us apart from our competitors. We are...
-
Sales and Customer Service Representative
3 weeks ago
Waterloo, Canada Rmes.inc Full time**Sales and Customer Service Representative** **RMES Inc. - Kitchener-Waterloo, ON** **About Us** RMES Inc. is a fast growing company in the Kitchener Waterloo area, dedicated to providing exceptional service while fostering professional growth. Our team is built on integrity, professionalism, and continuous learning. As we expand, we are looking for...
-
Customer Service Representative
1 week ago
Kitchener-Waterloo, Canada in-lite Design Full timeWe are looking for a dynamic self motivated customer service specialist to join our established and growing company. As the Customer Service Representative for our premium outdoor lighting organization, you will be passionate about ensuring an unparalleled customer experience in the world of mid to high-end outdoor lighting. This role demands a professional...
-
Customer Service Representative
2 weeks ago
Waterloo, Canada MCAP Full time**Customer Service Representative - Remote** **MCAP at a Glance** Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total...
-
Customer Service Representative
3 weeks ago
Waterloo, Canada Centurion Asset Management Full time**Who We Are** Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 280 Employees is a core component of Centurion’s success since 2003. Centurion Apartment Real Estate Investment Trust...
-
Customer Service Representative
3 weeks ago
Waterloo, Canada Centurion Asset Management Full time**Who We Are** Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 350 Employees is a core component of Centurion’s success since 2003. Centurion Apartment Real Estate Investment Trust...
-
Customer Service Representative
3 weeks ago
Waterloo, Canada Centurion Asset Management Full time**Who We Are** Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 280 Employees is a core component of Centurion’s success since 2003. Centurion Apartment Real Estate Investment Trust...
-
Customer Service Representative
3 weeks ago
Waterloo, Canada Centurion Asset Management Full time**Who We Are** Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 280 Employees is a core component of Centurion’s success since 2003. Centurion Apartment Real Estate Investment Trust...
-
Customer Service Representative
3 weeks ago
Waterloo, Canada Best Buy Full timeAre you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...