Applications Analyst Co-op

1 week ago


Mississauga, Canada PointClickCare Full time

For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.

With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.

For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.

Reporting to the Manager of Demand Management on the Enterprise Applications (EA) team, the Applications Analyst (AA) co-op plays an important role as a liaison between the Enterprise Applications team and the broader employee base of PointClickCare. The EA team and our department, Enterprise Solutions & Applications, partner with virtually every department in the company. As a result, applicants who are customer-focused, collaborative, and self-motivated are most successful in this role. The Applications Analyst co-op will be responsible for partnering with team members and internal employees to define, document and deliver customized business solutions.

**Fall Term: Sept. 5 - Dec. 22, 2023**

**Key Responsibilities**:

- Translate business requirements and use cases into system requirements
- Participate in Subject Matter Expert (SME) discussions and feasibility analyses
- Provide customization, configuration and troubleshooting support for internal departments
- Design, implement, and test new enhancements or solutions to drive business processes
- Monitor the efficiency and effectiveness of business system performance and identify opportunities for further optimization
- Develop and deliver training materials and technical documentation on the various business systems managed by the Enterprise Applications team
- Provide operational support for current business systems and request intake

**Required Skills/Experience**:

- Working towards university degree or college diploma
- Strong written and verbal communication with technical and non-technical audiences
- Business and/or system process analysis and design experience is an asset
- Experience in authoring process, requirements or technical documentation is an asset
- Experience with ERP/CRM systems such as NetSuite, Salesforce, Oracle, SAP, etc. is an asset
- Experience with SQL or True/False logic statements is an asset


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