Service Center Manager
3 weeks ago
**Description
The Service Centre Manager will work to execute on our business strategy and will be responsible for the health and performance of vehicles in the specific market, as well as the management and implementation of a broad array of projects in a Bird service center.
This is a key role within the local city operations team dedicated to providing riders with industry leading service. This role directly impacts Bird Canada’s relationships with local stakeholders and influencers as well as the millions of riders who rely on our service.
**Responsibilities**
- Manage a team of field associates, fleet technicians and warehouse staff
- Become an expert in Bird vehicles and systems, actively training new staff and monitoring performance of existing staff
- Ensure vehicles are repaired safely and to a high standard at scale
- Establish, track, and constantly improve repair facility metrics
- Work with leadership to implement best practices throughout the facility
- Drive a culture of safety, collaboration, and productivity
- Communicate updates, timelines, and outcomes to the broader team
- Maintain a continuous improvement mindset
- Identify bottlenecks and propose/implement corrective action
**Requirements**:
- Bachelor's degree
- Located in Hamilton, Ontario and able to work on-site each day
- 3+ years operations experience in a manufacturing or warehouse environment
- 2+ years leading a team
- Deep experience in developing, implementing and continuously improving processes for large teams
- Strong logical thinking, verbal, and quantitative reasoning, along with the ability to zoom out and see patterns
- Problem solver with a keen ability to find workarounds
- Ability to drive a team towards goals and KPIs
- Lean manufacturing experience or training
- Experience with mechanical and/or electrical processes
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