After Hours Support Student Worker

4 weeks ago

Toronto, Canada Tyndale University Full time

Tyndale is a Christian university that prepares leaders for work in the private, public and not-for-profit sectors, ministry and the global mission of the church. Tyndale offers fully accredited programs in a wide range of disciplines at both the undergraduate and graduate levels. Currently, there are over 1,600 students representing over 40 denominations and 60 ethnic backgrounds and over 13,000 alumni. Founded in 1894, Tyndale is located in Toronto, Ontario, Canada.

**POSITION PURPOSE**
- The Student After Hours IT Support position is responsible for providing technical support for evening and weekend classes, as well as, both internal and external events held on-site.

**PRIMARY RESPONSIBILITIES**

**IT After Hours Support**:

- Remain in-contact with the main reception via radio to address any classroom support requests.
- Check all classrooms not currently in use for any equipment not functioning correctly.
- Check the three computer labs to ensure they are in good working order.
- Check that printers are fully stocked with paper, are not jammed or displaying any errors.
- Provide a summarized report of all incidents and support requests.
- Submit completed “Shift Report” at the end of each shift.
- Submit timesheet to supervisor by the prescribed date.

**POSITION QUALIFICATIONS**

**a) Education**:

- High school diploma
- Must be a current full-time Tyndale student in good academic standing

**b) Experience**:

- 0-6 months of hands-on IT technical and service experience
- In-depth experience with Windows and MAC operating systems
- Experience or familiarity with computer hardware, iPhone and Android OS’s, printers, wireless internet (WiFi), Windows 7/10, Mac OS

**c) Skills and Abilities**:

- Good problem solving skills
- Strong communication skills with a customer service focus
- Strong organizational and prioritization skills
- Ability to remain calm in challenging situations
- Proven ability to identify problems, develop and evaluate options, and implement solutions

**d) Personal Characteristics**:

- Ability to work independently as well as in a group
- Customer focused attitude
- A Christian with a keen desire to serve family, church, work and community.
- A firm commitment to Tyndale’s mission, values, Statement of Faith and Community Standards Statement.

**e) Physical and Mental Demands**:

- Standard office environment
- Ability to lift moderately heavy IT equipment safely
- Availability to provide end users with on call support after regular business hours
- Stamina to respond to various end user requests

**Hourly Rate**: $16.55
- Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing._

**_
How to Apply_

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