Technical Coordinator

2 weeks ago


Rocky View County, Canada Westgen Technologies Inc. Full time

Job Description: Technical Coordinator

Westgen is founded on the belief that the Energy industry is vital to Canada and the world. We believe that Canada can lead the industry in responsible energy development by finding innovative ways to provide the energy that the world demands, while addressing the monumental challenge of climate change.

Westgen is a company rapidly expanding across Canada and the US, with annual growth rates exceeding 400%. Westgen’s first product line, called EPOD, reduces wellsite emissions by over 99.5% without increasing costs. Each EPOD in operation eliminates emissions equivalent to taking over 600 cars of the road.
- **Be Principled** - We trust, have integrity, and trust in the strength of our principles.
- **Don't Go It Alone** - As individuals, we’re talented; but as a team, through collaboration, we are capable of amazing things.
- **Buckle Up** - Ambitiously growing a company is hard but we buckle up and enthusiastically drop into the steep part of the learning curve.
- **Play, Learn, Repeat** - We are a curious bunch. We prefer “how” instead of “no” in the face of a challenge.

**The Role**

The Technical Coordinator will be expected to handle service calls from the field and work with the client to determine cause of unit issues in the field. The Technical Coordinator will be responsible for coordinating service personnel to ensure timely and efficient resolution of issues.

Data collection and management is a key component in Westgen’s business. The Technical Coordinator will be responsible for developing and updating current processes and procedures for troubleshooting and maintenance within Westgen to ensure they stay current.

**Job title - **Technical Coordinator

**Reports to - **Operations Manager

**Duties and Responsibilities**

The duties and responsibilities for the Technical Coordinator role include:

- Become a technical expert in the operation and troubleshooting of Westgen’s product line
- Provide remote customer support to field based clients to rectify any issues they may have
- Monitor Westgen’s IoT remote monitoring platform for data and unit performance
- Coordinate the deployment of service teams as required
- Document control
- Prepare Field Service Call Sheets
- Prepare Field Sales Order / Parts Sales / Warranty Orders
- Update operational tracker to maintain a database of common issues
- Maintain internal data tracking systems
- Update and improve current internal troubleshooting and maintenance procedures
- Be available for an on-call rotation

**Qualifications**
- Engineering degree, technical diploma or equivalent work experience
- Preference to Mechanical, Electrical, Petroleum
- Strong customer service attitude
- Calm under pressure
- Customer oriented
- Approachable
- General understanding of mechanical systems, power generation or electrical systems
- Basic understanding of project management
- Growth mindset and desire to continuously improve

**Other skills that would be highly valued**:

- Comprehensive understanding of wellpad electrical and mechanical operation and typical designs and/or hands-on experience with oil and gas facilities
- Previous experience with Acumatica or Spira

**Key Performance Indicators**
- Customer/Client Satisfaction
- Opportunity discovery
- Mean time to customer resolution

**Dimensions**

**Position - **Permanent, full time, required on-call rotation.

**Location - **Manufacturing Office - Balzac, AB

**Compensation - **Base salary, performance bonus, health and dental benefits, vacation

**Start Date - **Immediate



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