Inbound/outbound Momentmaker®

3 weeks ago

London, Canada TLS Full time

Join the TLS Brand Experience Center and become a MomentMaker®

TLS, a leading Brand Experience Center, is on a mission to provide Genuine Care for our customers and team members. We are currently seeking smart, enthusiastic, and caring individuals to join our team as MomentMakers®.

**Why work with us?**
At TLS, our exceptional Customer Service Experience is built on a foundation of Trust and Caring among our team members. We empower each MomentMaker® to utilize their Personal Skills to make a positive impact on our customers and the community.
We celebrate High Performance and Success.

As a MomentMaker®, you will have the opportunity to develop Personal and Service Skills at our unique Brand Experience Center, which specializes in the Home Improvement Industry across North America. We proudly represent renowned companies such as CertaPro Painters, Paul Davis Restoration, and California Closets. Our flexible work options include both Work from Home and In Office opportunities, allowing you to choose the setting that best fits your needs and preferences.

**Responsibilities**:

- Complete outbound, low-pressure customer service/follow-up calls.
- Represent the Brand to meet the needs of the customer,
- Follow guidelines and scripts, to meet the Brand needs,
- Schedule leads/appointments,
- Accurately record customer information into the Brand database/platform,
- Perform quality checks and correct errors,
- Probe for additional information when needed,
- Achieve performance goals/targets.

**Required Skills**:

- Ability to develop positive relationships with customers by listening and showing care,
- Focus passionately/intensely on the present communication with customers,
- Use diplomacy and tact to diffuse even high-tension situations,
- Become trusted and be a direct and truthful individual,
- Listen intently and probe for detailed information and then record information/problems accurately/exactly,
- Look beyond the obvious and use creative ideas to solve problems,
- Work independently; commit to high performance and achieving goals,
- Keep up to date on the policies, procedures, and service offerings of the Brands,
- Remain well organized, flexible, and able to meet schedules and quality standards in a fast-paced environment,
- Excel at gathering and entering information into a database with speed and accuracy.

Availability:

- Working hours will be determined by operating requirements and personal availability
- Full-time and flexible availability preferred specifically within the hours of 8am-8pm
- Evenings and weekends

Qualifications:

- Secondary School Diploma or equivalent,
- One year of Customer Service experience is preferred.

Join our team and experience the TLS difference

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