Director, Personal Segment
4 days ago
Requisition ID: 196615
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
**Director, Personal Segment, International Banking**
**Purpose**
The Retail Segments Director is accountable to work with local country segments and digital solutions teams to plan, build and align the deployment of the segment’s strategies in each market to develop and grow the personal banking business, including the design and implementation of customer segmentation policies, customer value proposition, customer journeys, digital solutions, service & advisory models, targets and incentives, profit plan, customer research & insights, reporting and P&L.
**What You’ll Do**:
- Define and lead the planning and execution of a growth strategy for personal banking segments in IB Retail, and the development of customer value propositions in partnership with local country segments and digital solutions teams in alignment with global support divisions.
- Develop customer segmentation thresholds and policy in partnership with segments, digital solutions and private banking teams.
- Drive development and deployment of business plans for customer acquisition, onboarding, engagement, and retention.
- Review customer service metrics, and operational processes and implement changes to improve the overall customer experience.
- Lead improvements in operating processes and procedures to ensure an efficient and exceptional distribution and advisory service experience.
- Drive in concert with local segments and digital solution teams the development of product sales and marketing strategy to ensure the achievement of customer engagement, product penetration, sales, and volume targets.
- Oversee preparation of segments budget and business plans including target sales, volume, marketing strategy, consumer segmentation, product and digital solution positioning, objectives and life cycle recommendations to achieve overall business goals.
- Create in conjunction with Finance and the Analytics and Insights teams the development of robust financial reporting and metrics for all retail segments, which facilitate effective segment management and decision making.
- Prepare regular reporting to Executive management on segment and solution performance key metrics - acquisition, activation, engagement, retention & delinquency management.
- Contributes to the retail segments strategy as a champion of value proposition development to improve the segment with a data-driven omnichannel view by:
- In coordination with the countries, interpreting and synthesizing information on local segments and digital solutions from various sources, predominantly from market research, sales reports, and systems data
- Contributes to the customer segmentation thresholds and policy in partnership with segments, analytics, and risk
- End-to-end journey mapping of key customer and employee pain points of the prioritized segments
- Analyzing competitive trends and best-in-class standards to understand how Scotiabank compares, and drives the achievement of best-in-class value proposition benchmark standards
- Developing a deep understanding of retail segments expectations at each of the points of contact
- Developing and executing a divisional strategic roadmap for the value proposition improvements and ongoing guidance for the markets
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
- Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.
**What You'll Bring**:
- Fluency in English and Spanish is an asset (Basic Profiency Required At Least)
- 5 to 10 years of relevant experience in segment management, customer value proposition design, distribution and product marketing.
- Strong Communication skills with exceptional strategic thinking capabilities and a customer and results focus
- Knowledge of retail banking products and value proposition
- Effective business planning and strategic skills
- Understanding/experience working with financial models
- Strong financial and business analysis skills
- Strong leadership skills, along with the ability to influence and motivate others.
- Excellent understanding of Ret
-
Director, Partnerships
10 hours ago
Toronto, Canada Scotiabank Full timeRequisition ID: 201598Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.The Director, Partnerships leads and oversee cultural segments partnerships in Wealth Management ensuring business strategies, plans and initiatives are executed / delivered in
-
Director, Partnerships
6 days ago
Toronto, Canada Scotiabank Full timeRequisition ID: 201598 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Director, Partnerships leads and oversee cultural segments partnerships in Wealth Management ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal...
-
Director, Centre of Excellence
10 hours ago
Toronto, Canada Scotiabank Full timeRequisition ID: 201599Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.As the Director, Centre of Excellence you will develop centralized capabilities to socialize and foster connections with client segments/communities and establish market positi
-
Director, Centre of Excellence
6 days ago
Toronto, Canada Scotiabank Full timeRequisition ID: 201599 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As the Director, Centre of Excellence you will develop centralized capabilities to socialize and foster connections with client segments/communities and establish market position in Canada ensuring business strategies, plans and...
-
Director, Centre of Excellence
8 hours ago
Old Toronto, Canada Scotiabank Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance. Title: Director, Centre of Excellence - Cultural Segments...
-
Director, Centre of Excellence
7 hours ago
Old Toronto, Canada Scotiabank Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance. Title: Director, Centre of Excellence - Cultural Segments...
-
Director, Centre of Excellence
1 day ago
Old Toronto, Canada Scotiabank Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title: Director, Centre of Excellence - Cultural Segments Requisition ID: 201599Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As the Director, Centre of Excellence you will develop centralized...
-
Director, Centre of Excellence
4 days ago
Old Toronto, Canada Scotiabank Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title: Director, Centre of Excellence - Cultural Segments Requisition ID: 201599Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As the Director, Centre of Excellence you will develop centralized...
-
Director, Partnerships
4 days ago
Old Toronto, Canada Scotiabank Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance. Requisition ID: 201598Join a purpose driven winning team,...
-
Director, Partnerships
1 day ago
Old Toronto, Canada Scotiabank Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance. Requisition ID: 201598Join a purpose driven winning team,...
-
Director, Partnerships
4 days ago
Toronto, Canada Scotiabank Full timeRequisition ID: 201598 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Director, Partnerships leads and oversee cultural segments partnerships in Wealth Management ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal...
-
Director, Partnerships
5 days ago
Toronto, Canada Scotiabank Full timeRequisition ID: 201598Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Director, Partnerships leads and oversee cultural segments partnerships in Wealth Management ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal...
-
Director, Centre of Excellence
1 day ago
Old Toronto, Canada Scotiabank Full timeRequisition ID: 201599 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As the Director, Centre of Excellence you will develop centralized capabilities to socialize and foster connections with client segments/communities and establish market position in Canada ensuring business strategies, plans and...
-
Director, Centre of Excellence
1 day ago
Old Toronto, Canada Scotiabank Full timeRequisition ID: 201599 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As the Director, Centre of Excellence you will develop centralized capabilities to socialize and foster connections with client segments/communities and establish market position in Canada ensuring business strategies, plans and...
-
Director, Centre of Excellence
4 days ago
Toronto, Canada Scotiabank Full timeRequisition ID: 201599Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As the Director, Centre of Excellence you will develop centralized capabilities to socialize and foster connections with client segments/communities and establish market position in Canada ensuring business strategies, plans and...
-
Manager, Actuarial Customer Segmentation
2 weeks ago
Toronto, Ontario, Canada Gore Mutual Insurance Full timeWe are on a new path called NEXT HORIZONThe insurance industry is changing at an exponential pace, driven by changing customer experience, climate change and technology. In response Gore Mutual is making bold moves to reposition our company as a purpose driven, digitally led national insurer. Next Horizon is our 10-year vision and strategy that sets a new...
-
Manager, Customer Segments
2 weeks ago
toronto, Canada Insight Global Full timeMust Haves: 2-4 years relevant Customer Segments, Strategy, Partnership roles in Retail banking or similar financial service industries Candidate should have previous experience in Segments, Strategy or Partnerships (in order of this priority) - A mix would be ideal. Retail/personal banking experie
-
Manager, Customer Segments
2 weeks ago
Toronto, Canada Insight Global Full timeMust Haves: 2-4 years relevant Customer Segments, Strategy, Partnership roles in Retail banking or similar financial service industries Candidate should have previous experience in Segments, Strategy or Partnerships (in order of this priority) - A mix would be ideal. Retail/personal banking experience is required for this role (Canadian banking experience...
-
Manager, Customer Segments
2 weeks ago
Toronto, Canada Insight Global Full timeMust Haves:2-4 years relevant Customer Segments, Strategy, Partnership roles in Retail banking or similar financial service industriesCandidate should have previous experience in Segments, Strategy or Partnerships (in order of this priority) - A mix would be ideal.Retail/personal banking experience is required for this role (Canadian banking experience...
-
Oem Segment Manager Gta
3 weeks ago
Toronto, Canada Castolin Eutectic Full time**OEM Segment Manager** **Description** Castolin Eutectic is a global wear management solution provider that helps redefine the life cycle with wear management service centers worldwide. For over 100 years, Castolin Eutectic has always been considered at the forefront of supplying value-added surface protection products and solutions to the...
