Customer Care Representative

2 weeks ago

Surrey, Canada KVC industries Full time

**About us**

**KVC Industries** is a leading distributor serving the Industrial Valves, Fittings, Plumbing and Heating Industries, with locations in British Columbia and Ontario. We are committed to providing our customers “service that exceeds expectations”, and team members an exciting and positive workplace with excellent growth potential.

Full-time **Customer Care Representative** Industrial Valves/Plumbing/Heating Distribution

**KVC Industries** is a leading distributor serving the Industrial Valves, Fittings, Plumbing and Heating Industries, with locations in British Columbia and Ontario. We are committed to providing our customers “service that exceeds expectations”, and team members an exciting and positive workplace with excellent growth potential. We are currently in search of a career orientated person to join our team at our South Surrey Head Office location.

As a Customer Care Representative, you are the first point of contact and the face, character, and heart of our organization. You will be responsible for answering and directing incoming calls, order entry, invoicing, product and pricing inquiries, order tracking, and ensuring that our service consistently exceeds customer expectations.

Your job duties are, but not limited to:
**Job Duties & Responsibilities**:

- Responding to inquiries and processing incoming calls and orders
- Entering orders into system
- Customer Invoicing
- Order Tracking
- Providing product information, pricing quotations and follow-up on quotes
- Developing and maintaining positive customer relationships
- Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service
- Responds to requests for order changes, including the maintenance of customer information files
- Communicates order/customer changes to the appropriate personnel/departments
- Working closely with others to ensure customer needs are met
- Other duties as required

As a member of our Head Office team, it is important that you posses the following skills in order to succeed:
**Skills & Competencies**:

- Exceptional customer service skills
- Excellent interpersonal & communication skills, both verbal and written
- Impeccable organizational skills with attention to detail
- Time management & multitasking skills to serve several customers at the same time
- Self-motivated; able to function effectively both independently and as a member of a team
- Proven ability to learn quickly and work effectively in a fast-paced work environment

**Qualifications & Education**:

- Minimum grade 12 education
- Experience using Microsoft Office, Netsuite and/or other ERP software
- Knowledge of the industrial valve and fittings, and/or plumbing and heating industry or a background in related products or services would be considered an asset.

If you want to join a growing company with a dynamic culture that truly values and rewards you for a job well done, then we encourage you to submit your resume.

**Compensation for this position ranges from $39,520 - $50,960, based on experience.**

After your probationary period, you will be entitled to benefits that include a medical, dental, vision plan, Life & LTD insurance, education allowance and an RRSP program, in addition to excellent career growth potential.

**Job Types**: Full-time, Permanent

Pay: $19.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-05-03

  • Customer Service Representative

    6 days ago

    Surrey, Canada Texcan Division of Sonepar Canada Full time

    Texcan provides customers with high quality wire and cable products at the best value possible. As one of Canada’s largest distributor for over **40 years**, we have built a reputation for going to great lengths for our customers. We supply solutions for a variety of different markets in residential, commercial, industrial and emerging green markets such...

  • Customer Service Representative

    18 hours ago

    Surrey, Canada Evo Tunes Inc. Full time

    **About Evo Tunes Inc**. Evo Tunes Inc. is a fun and fast-growing business focusing on the production and wholesalers of auto-tuning parts in the US and Canada. Evo Tunes Inc. and its affiliated divisions have been in the auto industry for over a decade. We have had extreme growth this year and are continuing to grow quickly, so we are looking at expanding...

  • Customer Service Representative

    6 days ago

    Surrey, Canada Holland Imports Inc. Full time

    Established in 1973, Holland Imports Inc. is among Canada's largest independent distributors of hard goods. Working with more than 2500 retailers, it develops, distributes, and markets products across a range of categories including Hardware and Power Tool Accessories, Lawn and Garden Tools, Patio Furniture and Outdoor Décor, Christmas, and Holiday Décor....

  • Customer Sales Representative

    1 month ago

    Surrey, Canada TNC True North Consultancy Ltd. Full time

    TNC True North Consultancy Ltd. is the leading immigration consultancy company in the Lower Mainland. We are looking for professional, energetic, and experienced staff at the moment. Please follow the details for more information: **Position: Customer Sales representative** **Vacancies**: 1 **Wage**: 39,500 annually plus incentives **Experience...

  • Customer Service Representative

    5 days ago

    Surrey, Canada Raydar Autobody Full time

    Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you! Sunnyside Auto Body is seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. **About Sunnyside Auto Body**: At Sunnyside Auto Body, we are more than just...

  • Customer Service Representative

    7 days ago

    Surrey, Canada Texcan, Division of Sonepar Canada Inc. Full time

    **Position Overview**: Be apart of a growing sales team that is driven towards providing utmost customer service. We are seeking a Customer Service Representative who is an integral part of servicing our customers. This position largely contributes to ensuring the customer needs are proactively fulfilled. The Customer Service Representative is engaged with...

  • Client Care Representative

    23 hours ago

    Surrey, Canada Amplifon Full time

    Client Care Representative (Remote) Surrey, BC, Canada Position Summary:   The greatest technology in the world will never replace a human connection. Amplifon Canada , a world leader in hearing care, is looking for a Bilingual Client Care Representative who knows how to deliver a personalized, best-in-class customer experience to people...

  • Client Care Representative

    23 hours ago

    Surrey, Canada Amplifon Full time

    Position Summary:   The greatest technology in the world will never replace a human connection. Amplifon Canada , a world leader in hearing care, is looking for a Bilingual Client Care Representative who knows how to deliver a personalized, best-in-class customer experience to people who need hearing care. We are looking for an individual who is...

  • Customer Service Representative

    1 week ago

    Surrey, British Columbia, Canada Lock Search Group Full time

    Customer Service RepresentativeSurrey, BCThe level of customer service a transportation firm provides is a predictive measure of their ability to improve your performance while helping to solve common issues. High-level customer service is fully integrated on our client's standards. Our client, a 3PL provider serving clients across North America and around...

  • Customer Service Representative

    1 week ago

    Surrey, Canada Lock Search Group Full time

    Customer Service RepresentativeSurrey, BCThe level of customer service a transportation firm provides is a predictive measure of their ability to improve your performance while helping to solve common issues. High-level customer service is fully integrated on our client's standards. Our client, a 3PL provider serving clients across North America and around...

  • Customer Service Representative

    6 days ago

    Surrey, Canada Hörmann Canada Full time

    Hörmann Northwest Door LTD is a family-owned company with a highly dedicated team who takes pride in supplying one of the widest ranges of high quality residential and commercial garage doors in the industry. We provide the building industry with innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and...

  • Customer Service Representative

    7 days ago

    Surrey, Canada TNR Industrial Doors Full time

    Hörmann Northwest Door LTD is a family-owned company with a highly dedicated team who takes pride in supplying one of the widest ranges of high quality residential and commercial garage doors in the industry. We provide the building industry with innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and...

  • Inside Sales/customer Service Representative

    5 days ago

    Surrey, Canada Hi-Tech Glazing Supplies Full time

    Large International Glass Hardware specialist in a major growth mode is looking for an Inside Sales/Customer Service Representative. A high paced atmosphere in a team oriented environment needs a multi-tasking individual. Previous experience in the Glass & Glazing or Window & Door industry is considered a major asset. Large potential for career growth within...

  • Inside Sales/customer Service Representative

    6 days ago

    Surrey, Canada Hi-Tech Glazing Supplies Full time

    Large International Glass Hardware specialist in a major growth mode is looking for an Inside Sales/Customer Service Representative. A high paced atmosphere in a team oriented environment needs a multi-tasking individual. Previous experience in the Glass & Glazing or Window & Door industry is considered a major asset. Large potential for career growth within...

  • Customer Services Representative

    7 days ago

    Surrey, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Customer Services Representative

    6 days ago

    Surrey, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Customer Services Representative

    3 days ago

    Surrey, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Customer Service Representative

    6 days ago

    Surrey, Canada T.K. Graphics Full time

    **About the Job**: T.K. Graphics, a Surrey-based print house, is looking for an enthusiastic Customer Service Representative (CSR) that have an aptitude for learning and is interested in working and growing within the printing industry. Growth opportunities are available within our organization. T.K. Graphics embodies the new definition of print,...

  • Customer Services Representative

    1 month ago

    Surrey, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Customer Service Representative

    1 week ago

    Surrey, Canada T.K. Graphics Full time $39,000 - $45,000

    About the Job:T.K. Graphics, a Surrey-based print house, is looking for an enthusiastic Customer Service Representative (CSR) that have an aptitude for learning and is interested in working and growing within the printing industry. Growth opportunities are available within our organization.T.K. Graphics embodies the new definition of print, introducing...