Service Writer/advisor

3 weeks ago

Langley, Canada DiamondHarbourBell Group Full time

**Shift schedule**: 4 days on /4 days off

**What we offer**:

- Competitive salary plus bonus program
- Benefits package that includes coverage for dental, vision, paramedical (massage/physio/chiro), disability and life insurance
- Company contribution RRSP program
- Product training
- Safety Allowance
- Support and leadership from a strong dealership network
- Opportunity for advancement

**What is the Job?**

The Service Writer is the service customers first point of contact with the dealership. Their primary responsibilities include scheduling customer repairs, providing accurate & timely communication throughout the repair and finalizing the repair order at job completion.

The Service Writer works closely with the Service Team Lead and Service Manager to ensure customer satisfaction through communication and successful management of the repair.

Duties and Responsibilities:

- Provide prompt, courteous and accurate service to customers
- Book service appointments
- Open and close work orders within the required time frame
- Handle incoming phone calls in a professional manner
- Deal with customer issues, requests, questions and complaints in a timely manner
- Work closely with the Service Manager and Service Team Leads for smooth operations of the shop as per Company processes and guidelines
- Accurately record customers’ truck problems and repair requests
- Keep customers updated regularly regarding ongoing repairs
- Gain knowledge of warranty policies & practices
- Participate in any technical or development training that is made available
- Perform other duties as required by the Service Manager
- Perform the role in a professional manner that aligns with the Company’s’ values and ideals

**Who we are**:
The Diamond/Harbour Group is an International Truck dealership network with locations in Alberta, BC and Saskatchewan. Our Service division provides our valued customers with trained experienced mechanics to perform quality repairs and maintenance in timely manner.

We are proud to offer our customers a variety of products and services ranging from trucks, trailers, school buses, leasing options and parts & service. With our vast dealership network and extensive product lines, we are a one-stop solution to keep our customers business moving.

**What you need**:

- Previous Heavy Duty or Auto Service Writer experience is required
- Excellent customer service skills
- Strong written and verbal communication skills
- Excellent computer skills; including Microsoft Word and Excel
- Organized and a motivated team player
- Able to multi-task and prioritize your work
- Able to work a variety of shifts, including evenings and weekends
- Previous CDK/ADP experience is an asset

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$67,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- 12 hour shift
- Day shift

Supplemental pay types:

- Bonus pay

Work Location: One location

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