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Csr (Customer Success Representative - 18 Month

4 weeks ago

Toronto, Canada RAB Design Lighting Full time

**Customer Success Representative (CSR - 18 Month Maternity Leave Contract)**

**RAB Design Lighting** is a Canadian owned and operated company that has been manufacturing quality commercial and industrial lighting products for over 50 years. The company serves the Canadian electrical distribution market with a broad offering of well-designed, cost-effective, and energy-efficient lighting products coupled with best-in-class customer service. Visit rabdesign.cato learn more.

Responsibilities - as a Customer Success Rep, your responsibilities would include:

- Communicate with customers regarding orders; issues; deviations; problem solving.
- Maintain on-going strong relationships with customer base.
- Liaise with Manufacturing department to co-ordinate delivery dates and communicate same to customers.
- Data entry, including order processing and other daily procedures.
- Associated paperwork for all orders.
- Manage all customer inquiries and provide prompt responses.
- Other customer service duties as assigned.
- High School Diploma.
- Excellent communication skills, both verbal and written.
- Ability to multi-task and work in a fast paced environment.
- Strong data entry skills.
- Strong computer skills - working knowledge of Microsoft office.
- At least three years (3) of Customer Service experience.
- Strong organizational skills.
- Ability to work in a team environment.
- High level of detail and accuracy while working under specific deadlines.

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person