Service Coordinator

2 weeks ago

Etobicoke, Canada Ainsworth Full time

**If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today**

**Job Summary**

This position provides a high level of customer service support to meet internal and external customer requirements. Works collaboratively with team members to ensure the administration of multiple back-office processes are executed accordingly to ensure the service delivery cycle flows accordingly and client KPI’s are met. tools and information required to deliver on the expectations of our clients.

**Responsibilities**
- Interface with customers and other departments (i.e. Customer Experience Centre and Regional Schedulers) as necessary to ensure successful completion of requests and resolution of service issues identified throughout the service delivery process. Ensure all changes are accommodated and approved.
- Prepare and consolidate customer KPI data for Quarterly Business Reviews.
- Prepare and consolidate fields technician data as required by the Regional Operations Teams.
- Provide contract in scope/out of scope data as requested.
- Maintain Technician Standby list.
- Coordinate new hires
- Maintain and track truck inventory
- Report on H & S audits and provide monthly report summary.
- Monitor Deliveries and provide high level summary reports.
- Act as technician liaison, Assist in the distribution of any and all roll outs to technicians (ie truck inventory, PPE compliance, License Tracking).
- Assist Regional Director and Managers in preparing proposals, contracts, letters, and reports.
- Ensure all relevant special safety, customer procedures, and customer specific information is provided to appropriate departments.
- Act in a professional manner to reflect positively on Ainsworth.
- Sensitivity to confidential matters may be required
- Adhere to all company policies and procedures.
- Promote and perform all job functions in a safe and helpful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
- Perform other duties as assigned by Management.

**Qualifications**
- Post-secondary education in related area of study or equivalent experience.
- 2-4 Years of related experience preferably in the HVAC/Electrical/Building
- Automation industry but general service industry is acceptable.
- Demonstrated ability to meet deadlines and prioritize workload.
- Proven systematic and organized approach to multi-tasking
- Demonstrates ability to work independently to complete assigned tasks with minimum supervision
- Ability to work under time constraints and adapt to change.
- Service and customer orientated - Actively looking to help people. Anticipates and works to understand and meet customer needs in a helpful way. Takes personal responsibility to correct customer’s problems. Corrects customer service problems promptly and non-defensively.

Ainsworth is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country Join us. Make a difference.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Morning shift

Work Location: One location

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