Receptionist - Pt

Receptionist - PT

Porsche Centre Vaughan Vaughan ON L4K 4V8

**Summary**

This position is responsible for the professional and efficient managing of visitors, consumers, telephone calls and messages. The position is also responsible for a variety of clerical duties which include the maintenance and presentation of a professional office.

**Duties and Responsibilities**
- Greets customers and visitors ensuring optimum customer service.
- Answers and directs phone calls and ensures messages are delivered to the respective parties.
- Maintains knowledge of basic dealership information to act as a resource for incoming callers requesting information.
- Answers customer questions about services performed or refers them to someone who can.
- Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
- Performs various clerical tasks which include but are not limited to typing, filing, maintaining service logs, and data entry.
- Makes change and issues receipts to customers.
- Reconciles cash drawers daily.
- Maintains the housekeeping of the reception area ensuring maintenance issues are reported immediately.
- Enters and updates client information, including traffic count records, into ADP, 180 system and dealership floor traffic control system.
- Develops and maintains an efficient, current file and record management system both for electronic and paper correspondence and documents.
- Sets-up and organizes individual work area with designated supplies, forms and resource materials while maintaining cleanliness always.
- Maintains complete knowledge of and complies with company and departmental policies, procedures and standards.
- Maintains customer and company confident by keeping information confidential and secure.
- Maintains a positive working relationship with team member ad management in a team environment.

**Skills and Qualifications**
- Minimum of 1-year experience in a related field.
- Proficiency with Microsoft Office.
- Excellent telephone etiquette.
- Excellent interpersonal, communication (verbal & written English) and customer service skills.
- Detail oriented and excellent organizational and multi-tasking skills.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.