IT Specialist

**IT SPECIALIST**:
**The Team**

ICG’s solutions are rooted in understanding our business lines and technologies and collaborating with our business teams to deliver high-quality, reliable enterprise-grade solutions for top Global brands such as Twitter, Microsoft, and Bausch & Lomb. We deliver in a fast-paced, ever changing, and innovative environment underpinned by sound cost management while maintaining a high level of security practices for PCI and ISO compliancy.

Our teams are responsible for the secure delivery and execution of all client programs & projects. ICG aims to act as a trusted partner and strives to deepen client relationships based on trust, security, integrity, commitment, accountability, and delivery. This team lives on the cutting edge with solutions which drive strategic and long-term value to our customers.

**Who are we looking for?**

We are hiring an IT Specialist, to work in-office, in our growing Corporate Services (IT) Team.

Each day will be different, with time spent on supporting client programs, making progress on larger corporate projects, and ongoing responsibilities and daily tasks such as operational efficiencies and enhancing security.

**Is this role right for you?**

To do well in this role you should have a related degree or diploma in Computer Science. You stay calm in situations where others are not so cool You enjoy working in a collaborative environment and have experience working in a fast-paced technology environment.

**Your Responsibilities**
- **Network/Server Administration**
- Set up of user accounts and access, staff training, inventory and hardware maintenance.
- Regulate access to computer files as required and monitor on a regular basis to ensure only authorized users to access files.
- Maintain software licensing to ensure the company is always compliant.
- **Application Support**
- **Network Security**
- Support and manage a secure PCI and ISO compliant environment security policies and processes
- Schedule and review vulnerability threat assessment scans
- Generation, maintenance, and renewal of SSL certificates
- Maintain a storage backup system and provide for routine backup including regular restores to test integrity of backup systems.
- Maintain, Develop, and implement policies and procedures relating to security, data integrity, change control and documentation of server systems, including Anti-Virus, Anti-SPAM and Anti-Spyware.
- Develop, document, and communicate security policies and procedures for users.
- Install security related upgrades in a timely manner, often off-hours and/or weekends
- **Desktop Support**
- Provide assistance and troubleshooting for technical issues on end-user workstations/laptops, handheld devices, printers, etc.
- Install, upgrade and support of software such as Microsoft Office
- Install, upgrade and support of Operating systems such as Microsoft Windows and MacOS
- Configuration and deployment of new end-user systems

**Requirements**:

- You are a great communicator, both verbally and written.
- You are self-directed, thorough yet quick and truly enjoy helping your colleagues, with a strong commitment to service excellence
- You work both independently and within a team environment
- Outgoing personality
- Calm demeanor when dealing with stressful situations, excellent communications skills especially when dealing with non-technical users.
- Ability to be creative in in the pursuit of technical solutions
- Strong and detailed organization and time management skills
- University degree or diploma in IT related field
- Microsoft Certification(s) in a relevant IT field
- Strong knowledge of Microsoft environments (MS) and Server platforms including:

Windows 10
- Windows Server
- Active Directory
- Internet Information Server
- File Servers
- Hyper-V
- Experience with Microsoft Online Services
Office 365
- Teams
- Exchange Online
- SharePoint Online
- Azure
- Networking technologies including TCP/IP, Routing, Firewall and Load Balancers
- Desktop, Laptop and network printer support, configuration, maintenance, and upgrades
- Remote Desktop support for remote users
- Hardware that supports Intel based PC’s
- Experience with Mobile Handhelds such as smart-phones and tablets
- Knowledge of data acquisition, maintenance, protection, restoration, and recovery technologies.
- Strong knowledge of data security technologies, including RAID, backup, imaging, encryption, firewall technologies.
- Technical system documentation creation
- User guides, and “how to” guides creation
- Strong knowledge of current IT and computer science concepts, issues, practices, methodologies, and trends, particularly those relevant to IT infrastructure.
- Experience supporting people who depend on the availability and proper operation of IT environments, including direct support to these people through troubleshooting

**Experience Requirements;**
- 5 years’ experience in a fast-paced Tech environment.
- Strong working experience