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Customer Support Agent

1 month ago

Toronto, Canada Security Guard Course Inc. Full time

_**Note this position is open Ontario wide.**_

**Role Title**: Student Experience Advisor

**Reports to**:Office Supervisor
- This is a permanent F/T work from home role.
- A continental shift will be shared with your colleagues.
- Working hours are 9-7 or 9-5 on weekdays and occasional weekend hours.
- Starting Pay is $18.00/hr + 4% vacation pay.

**Responsibilities**:

- Access call records and diligently answer and return all enquiries.
- Maintain accurate and timely reports required by Management.
- Relay procedural and course information to customers.
- Follow up on missed calls and complete new sign-ups.

**HIRING REQUIREMENTS**

Our Student Experience Advisor should:

- Maintain a home office.
- Have previous telemarketing or related customer service experience.
- Security Guard knowledge or experience an asset.
- Have excellent spoken and written English.
- Be extremely self disciplined and organized.
- Be comfortable with inbound and outbound calling.
- Demonstrate patience with customers who may be ESL or new Canadians.
- Troubleshoot customer questions and challenges.
- Maintain a positive attitude and willingness to learn.

Pay: From $19.00 per hour

Expected hours: 40 - 45 per week

**Benefits**:

- Company events
- Work from home

Schedule:

- 10 hour shift

Application question(s):
**Experience**:

- Customer service: 10 years (required)

Work Location: Remote

Expected start date: 2024-09-16