See more Collapse

Manager, Customer Experience

1 month ago

Saskatoon, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.

We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.

In this role, you would:

- Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
- Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
- Collaborate with One TD partners to help all customers in a way that suit their needs best
- Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
- Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
- Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
- Administer complex daily branch administrative duties
- Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
- Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
- Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

**Job Requirements**
- Undergraduate degree with over 3 years of relevant work experience
- Sound knowledge of processes management, business and operational functions including banking solutions and concepts
- Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
- A go-getter with strong organizational, planning and time management skills
- A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Job Family**
- Retail Sales & Service

**Job Category - Primary**
- Retail Banking - Management

**Job Category(s)**
- Retail Banking - Management

**Hours**
- 18.75

**Business Line**
- TD Canada Trust

**Time Type**
- Part Time

**Employment Type**
- Regular

**Country**
- Canada

**Province/State (Primary)**
- Saskatchewan

**City (Primary)**
- Saskatoon

**Work Location**
- 234 Primrose Drive

**Job Expires**
- 10-Jan-2023

We have other current jobs related to this field that you can find below

  • Customer Experience Manager

    3 weeks ago

    Saskatoon, Canada American Income Life Full time

    We are on the hunt for passionate individuals who crave excitement, innovation, and a workplace where every day feels like a new opportunity.We are currently seeking a candidate as our Customer Experience Manager. The ideal candidate for this role would have a resilient personality, a positive attitude and a desire for career growth and advancement. As our...

  • Manager, Customer Experience

    2 weeks ago

    Saskatoon, Canada Sandbox Mutual Insurance Full time

    **As Manager, Customer Experience (CX), YOU Will Be Responsible For** - Lead the development and implementation of customer experience (CX) strategies and initiatives to improve customer interaction across multiple touchpoints and channels. - Provides direction and oversight to direct reports, ensuring accountability to key timelines and outputs, and that...

  • Manager, Customer Experience

    3 weeks ago

    Saskatoon, Saskatchewan, Canada Sandbox Mutual Insurance Full time

    As Manager, Customer Experience (CX), YOU Will Be Responsible For Lead the development and implementation of customer experience (CX) strategies and initiatives to improve customer interaction across multiple touchpoints and channels. Provides direction and oversight to direct reports, ensuring accountability to key timelines and outputs, and that...

  • Customer Experience Manager

    3 weeks ago

    Saskatoon, Saskatchewan, Canada Senseability Full time

    Scotiabank Customer Experience Associate - Blairmore Centre, Saskatoon (22.5 hours/week) Saskatoon , Saskatchewan Apply Now Customer Experience Associate - Blairmore Centre, Saskatoon (22.As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to...

  • Manager, International Customer Experience

    4 weeks ago

    Saskatoon, Canada Nutrien Full time

    Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, _Feeding the Future_, is the reason we come to work each day. We’re guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We’re creating an inclusive...

  • Manager, International Customer Experience

    4 weeks ago

    Saskatoon, Canada Nutrien Ag Solutions Limited Full time

    Select how often (in days) to receive an alert: Create Alert Manager, International Customer Experience Location:  Saskatoon, SK, CA, S7K 5R6 Saskatoon, SK, CA, S7K 5R6 Saskatoon, SK, CA, S7K 5R6 Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding...

  • Manager, International Customer Experience

    4 weeks ago

    Saskatoon, Canada Nutrien Ag Solutions Limited Full time

    Select how often (in days) to receive an alert: Create Alert Manager, International Customer Experience Location:  Saskatoon, SK, CA, S7K 5R6 Saskatoon, SK, CA, S7K 5R6 Saskatoon, SK, CA, S7K 5R6 Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding...

  • Manager, International Customer Experience

    2 weeks ago

    Saskatoon, Canada Nutrien Full time

    Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We’re creating an inclusive...

  • Manager, International Customer Experience

    2 weeks ago

    Saskatoon, Saskatchewan, Canada Nutrien Full time

    Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We're guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We're creating an inclusive...

  • Customer Experience Manager

    4 weeks ago

    Saskatoon, Canada Laura Canada Full time

    Company Description Laura Canada is an iconic and innovative family-owned retailer housing two leading women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and distribute quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 locations and two...

  • Customer Experience Manager

    4 weeks ago

    Saskatoon, Canada Scotiabank Full time

    Requisition ID: 176993 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. What you’ll be doing Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their...

  • Assistant Manager

    4 weeks ago

    Saskatoon, Canada Laura Canada Full time

    **Company Description** Join our team to achieve your full career potential! We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine! Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help...

  • Assistant Manager

    1 month ago

    Saskatoon, Canada Laura Canada Inc. Full time

    Full-timeCompany DescriptionLaura Canada is a family-owned retailer housing two iconic women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and sell quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 retail store locations as well as laura.ca and...

  • Assistant Manager

    1 month ago

    Saskatoon, Canada Laura Canada Inc. Full time

    Full-timeCompany DescriptionLaura Canada is a family-owned retailer housing two iconic women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and sell quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 retail store locations as well as laura.ca and...

  • Customer Experience Manager

    4 weeks ago

    Saskatoon, Canada Michaels of Canada, ULC. Full time

    Store - Saskatoon-West, SK Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...

  • Customer Experience Manager

    3 months ago

    Saskatoon, Canada Michaels of Canada, ULC. Full time

    Store - SASKATOON, SK We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Deliver a customer centric shopping experience by...

  • Customer Experience Coordinator

    3 weeks ago

    Saskatoon, Saskatchewan, Canada Siemens Electronic Design Automation ULC Full time

    Siemens EDA is a global technology leader in electronic design automation software. Our software tools enable companies around the world to develop new and highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics in order to deliver better products in the increasingly...

  • Customer Experience Leader

    2 weeks ago

    Saskatoon, Canada Indigo Books & Music Full time

    Company Description **Location: Coles - Lawson Hights Mall** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of...

  • Customer Experience Leader

    3 weeks ago

    Saskatoon, Canada Indigo Books & Music Full time

    **Company Description** Location: Coles - Lawson Hights Mall** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of...

  • Customer Experience Associate

    3 weeks ago

    Saskatoon, Saskatchewan, Canada TD Bank Full time

    Customer Experience Associate - Future Opportunities page is loaded Customer Experience Associate - Future Opportunities Apply remote type On Site locations Saskatoon, Saskatchewan time type Part time posted on Posted 25 Days Ago job requisition id R_ Work Location:Saskatoon, Saskatchewan, CanadaHours:15Line of Business:Personal & Commercial Banking Pay...