Parts and Service Advisor
3 months ago
Lightspeed Innovations is a family-run performance automotive workshop in Red Deer, Alberta. We have a dynamic and highly skilled team that specializes in building and maintaining custom performance vehicles. We aren't your usual run-of-the mill shop, and we enjoy projects that are out of the ordinary and that test the limits.
**Duties**:
- Communicate service recommendations to customers based on technician diagnostics
- Handling customer inquiries and requests promptly and professionally
- Write repair orders, create estimates, and send them to customers.
- Obtaining quotes for parts from vendors
- Liaising with other departments to provide accurate delivery timescales for ordered parts to enable efficient workflow scheduling
- Update customers on the repair status of their vehicle, ensuring accurate information is provided and delivery and completion timescales are given (where applicable)
- Picking, packing and dispatching of various parts
- Updating internal project planners to assist with forecasting and forward planning of the workshop
- Booking appointments for customers using the internal calendar software
- Processing vendor invoices and receipts to assist with Accounts Payable processing
- Processing of incoming mail and parcel deliveries
- Collect payments, including cash, checks, and the use of a card machine POS terminal.
- Administration of the CRM software
- General administration, including but not limited to the use of Microsoft Office packages and internal software
**Requirements**:
- A keen interest in vehicles, performance cars etc.
- Excellent customer service and communication skills
- Familiarity with basic automotive terminology and repair processes
**STRICTLY NO AGENCIES**
Pay: $18.00-$25.00 per hour
Expected hours: 40 per week
**Benefits**:
- Casual dress
- Company events
- Store discount
Schedule:
- Monday to Friday
Application question(s):
- What experience and/or personal interest do you have in vehicles or performance cars?
Work Location: In person
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