Parts and Service Advisor

3 months ago


Red Deer, Canada Lightspeed Innovations Full time

Lightspeed Innovations is a family-run performance automotive workshop in Red Deer, Alberta. We have a dynamic and highly skilled team that specializes in building and maintaining custom performance vehicles. We aren't your usual run-of-the mill shop, and we enjoy projects that are out of the ordinary and that test the limits.

**Duties**:

- Communicate service recommendations to customers based on technician diagnostics
- Handling customer inquiries and requests promptly and professionally
- Write repair orders, create estimates, and send them to customers.
- Obtaining quotes for parts from vendors
- Liaising with other departments to provide accurate delivery timescales for ordered parts to enable efficient workflow scheduling
- Update customers on the repair status of their vehicle, ensuring accurate information is provided and delivery and completion timescales are given (where applicable)
- Picking, packing and dispatching of various parts
- Updating internal project planners to assist with forecasting and forward planning of the workshop
- Booking appointments for customers using the internal calendar software
- Processing vendor invoices and receipts to assist with Accounts Payable processing
- Processing of incoming mail and parcel deliveries
- Collect payments, including cash, checks, and the use of a card machine POS terminal.
- Administration of the CRM software
- General administration, including but not limited to the use of Microsoft Office packages and internal software

**Requirements**:

- A keen interest in vehicles, performance cars etc.
- Excellent customer service and communication skills
- Familiarity with basic automotive terminology and repair processes

**STRICTLY NO AGENCIES**

Pay: $18.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Store discount

Schedule:

- Monday to Friday

Application question(s):

- What experience and/or personal interest do you have in vehicles or performance cars?

Work Location: In person


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