Van Outreach Manager

3 weeks ago

Winnipeg, Canada Main Street Project Full time

The Van Outreach Manager provides overall management and supervision of Main Street Project’s (MSP) van outreach program and associated services including (but not limited to), the supervision of staff, students, volunteers, and the program budget. The Van Outreach Manager also contributes to the development and implementation of program policies and procedures, and the coordination with other programs within the Agency to ensure seamless and comprehensive services. MSP Van Outreach Manager leads encampment outreach, with the van team supporting those living in encampments or sleeping rough. Harm reduction approach to supporting Winnipeg’s homeless population is key to this role.

**KEY RESPONSIBILITIES**

**Operational Oversight**
- Ensure the programs overall operations continuously runs efficiently, delivering program services in the most consistent manner possible
- Responsible for the development, implementation and maintenance of program policies, procedures and activities consistent with MSP’s mission and goals
- Provide periodic review, evaluation and modification of programs in accordance with MSP’s mission and contractual obligations
- Responsible for the supervision of program staff, students, volunteers and interns
- Ensure that programs and activities reflect the needs of clients
- Responsible for determining staffing needs, participate in the interviewing process, align staffing with budgets, manage resources, and manage staff performance
- Plan staffing levels in accordance with budgets; ensures appropriate numbers of staff are scheduled in each program and on each shift to meet / exceed program delivery
- Partners with the Human Resources Department to recruit, interview, select, hire, and employ an appropriate number of staff to meet program goals
- Coach, mentor, and develop staff, including onboarding; empower employees to take responsibility for their jobs and goals.
- Enhance relationships with other City/Community Services including, WFPS, WPS, EMR, and all outreach teams (RaY, DCSP, Salvation Army, etc)
- Lead and Coordinate sector support for encampments, sleeping rough and other folks unhoused which includes strong communication with partners, relationships with community members and more.
- Respond to 311, call from the public and other community related outreach responses.
- Create streamline approaches to collect and review data
- Review daily documentation and provide feedback, recommendation and coordination, within MSP and other outreach services.

**Cultural Safety & Security**
- Create a culturally safe and secure environment where people feel safe and draw strength in their identity, culture and community
- Provide direct service to community members through crisis intervention, counseling, case management, participant grievance/dispute resolution, outreach, and other service activities as necessary in conjunction with other departments
- Work in collaboration with the Indigenous Relations department to create cultural safety for participants staff in accordance with the strategic plan
- Ensure full 24/7 staff coverage across program

**Participant Services**
- Model and nurture a trauma-informed care approach in all interactions with staff and participants; mentor staff to develop and strengthen their knowledge and understanding of trauma-informed care
- Intervene in participant crises as requested or required
- Create systems that identify, address, and support community members living unsheltered or in communities
- Develop integrated approaches that enhance the collaboration between outreach, and case work.

**Leadership, Team Supervision & Team Coordination**
- Manage, train, and coach staff, developing a strong and skilled team
- Oversee schedule for all shifts, resolve scheduling issues, and fill in scheduling gaps as needed
- Ensure staff receive timely and meaningful feedback about job performance, conduct, and attendance; ensure documentation is provided
- Help ensure effective communication across shifts
- Directly address and manage staff issues, including staff complaints, conflict resolution, and disciplinary issues; document issues and ensure appropriate team members are notified on matters of concern
- Provide support to all staff including responding to emergencies from staff on-site or from on-call providing site coverage
- Participate in program and organizational development, and attend staff and team meetings

**On-Call Duties**
- Ensure you are available to your team in accordance to the on-call policy
- Participate on-call manager duties on a rotating basis which includes responding to emergencies from staff on-site or providing site coverage.

**WORKING CONDITIONS**
- Fast paced environment with occasional high pressure or emergent situations
- Frequent use of computer, keyboard, copy/fax machine and cell phone.
- Work is primarily performed in an office setting location, using standard office equipment associated with the position (computer,

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