Customer & Administrative Assistant
1 week ago
**SUMMARY**: The individual in this position is responsible for providing the highest level of customer service, sales and support in their environment. Maintain showroom appearance, cleanliness and presentation. Services walk-in clients and answer incoming calls. Supports Furniture Project Coordinator with various administrative tasks.
**KEY RESPONSIBILITIES**
Greet and serve customers in a professional and courteous manner and ensure customers are promptly attended to.
Assist retail sales by offering the customer a complete solution to their presented needs and attempting to close the sale with every customer.
Keep current on product knowledge and information.
Check out customers at front cash.
Coordination and follow up of order entry, order management, invoicing, customer credits
Ensure that all used inventory is well stocked, priced correctly and clearly.
Maintain cleanliness throughout the showroom and merchandise
Answer and transfer calls to the appropriate department/team member.
Safeguard that effective cash and inventory control procedures are in use at all times.
Maintain a business-like relationship and communicate with fellow team members, managers and all other personnel.
Attend Team and Department Meetings.
Be available for internal and external challenges and emergencies that may arise.
Reflect a quality image for Beatties, yourself and your customers
Ensure all opening and closing procedures for the store are followed
Manage and expedite customer work orders/repairs/returns
Ensure follow up to customer calls
Other duties as assigned.
**Health and Safety**
- Section 28 of the Occupational Health & Safety Act (OHSA).
**Accessibility**
Adhere to the requirements of the Integrated Accessibility Standards Regulation and disability-related obligations of the Ontario Human Rights Code.
**REPORTS TO**: Director of Office Products and Furniture
**KEY RELATIONSHIPS**: Customers - internal and external
Account Managers and Furniture Specialists
Director of OP/Commercial Furniture Sales
Warehouse and Installation Manager
Furniture Project Coordinator
Installers
**EXPERIENCE/REQUIREMENTS**:
- Communicative; able to communicate in a professional manner, both internally
- Independent; flexible and capable of setting priorities pertaining to work loads.
- Organized; able to organize daily duties by multitasking, managing your time and communicating realistic expectations.
- Works well under pressure; able to work well under time constraints, project deadlines, heavy workloads, day‐to‐day challenges, and business demands. Asks for help.
- Efficient; able to develop a work style to create your most efficient work day.
- Proactive; able to develop a work style that is consistent and pro‐active in follow‐up, tracking and monitoring projects from beginning to end.
- Team Player; values the importance of being a team player within the structures of your team, your department and our company.
- Adaptable; able to adapt to a multitude of different work styles and personalities.
- Responsible; able to take ownership in one’s work as well as in seeking help for the best possible outcome for all tasks and duties. Finds things to do when things are not so busy.
**Salary**: $18.00-$19.00 per hour
**Benefits**:
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Store discount
- Wellness program
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Work Location: In person
Expected start date: 2024-02-26
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