Relief Slot Shift Manager-pck

4 weeks ago

Pickering, Canada Great Canadian Full time

**Title:
Relief Slot Shift Manager

**Department**:
**Range:
Slots

$25.70-$35.63

**Company Overview**

One Toronto Gaming is a Partnership formed by Great Canadian Gaming Corporation (TSX:GC) ("Great Canadian") and Brookfield Business Partners L.P. (NYSE:BBU)(TSX:BBU.UN) ("Brookfield Business Partners") (together the “corporate Partners”) to operate certain gaming facilities in the Greater Toronto Area (the "GTA Bundle").

The GTA Bundle is the largest award by the OLG as part of the modernization of its casino operations. In 2016, its three former facilities, OLG Slots at Woodbine, OLG Slots at Ajax Downs and Great Blue Heron Casino generated gross gaming revenue of over $1 billion. These facilities now have a combination of over 5,400 slot machines, 160 live table games and employ more than 2,800 team members.

**Position Summary**

Under the general direction of the Director, Slot Operations, this position will be responsible for the overall planning, performance management, training, and scheduling of the Slots Operations. As a Dual Role this position encompasses responsibilities of both the Supervisor and Slot Shift Manager. While managing Slot Operations initiatives, the Dual Rate Slot Shift Manager, Slot Operations ensures adherence to all policies and procedures, motivates and leads by example and provides learning opportunities while establishing a safe, efficient and welcoming work environment for all team members. This role will interact and partner with department management and executives on a regular basis.

**Key Responsibilities**
- Responding to escalated guest concerns on the gaming floor;
- Handling large jackpot payouts including AML reporting requirements;
- Reporting irregularities and suspicious activities - financial or otherwise; reviewing and preparing incident reports.
- Supervises frontline team members as a Supervisor and Supervisors as a Shift Manager when in the role.
- Coordinates with Guest Relations and Player Development in the implementation of strategies to ensure membership growth and retention.
- Fosters a strong customer service driven culture among all Slot Operations Team Members.
- Ensures that the department responds to all guest feedback and resolves issues that are escalated in a responsible and timely manner.
- Ensures the department executes strategic planning initiatives.
- Monitors and analyzes team member productivity, work skills and behaviours.
- Reviews standard operating procedures and identifies opportunities for efficiencies; ensures implementation of table games strategic plans.
- Conducts expense analysis and reporting as assigned.
- Develops and cultivates strong working relationships with all stakeholders: guests, management, team members and Regulators.
- Liaises and communicates effectively with other business units as required.
- Ensures compliance of Slot Operations with policy and procedure, legislation, health and safety and other statutory regulations and programs including the AGCO.
- Administers the Collective Agreement and conducts grievance discussions.
- Manages other initiatives, including support for the Technical facets of the Slot Operations Department and other departments as assigned.
- Perform all other related and compatible duties as assigned;

**Education and Qualification Requirements**
- Post-Secondary education or suitable combination of continuing education and strong experience;
- Five or more (5+) years’ experience in Casino management;
- Proven leadership skills and a track record of training, grooming and developing team members;
- Ability to exceed internal and external guest expectations through timely, effective and service oriented communication;
- A commitment to continually increase knowledge of products and services in order to offer exceptional experiences to our guests;
- A willingness to learn, develop and achieve new skills for personal and professional development;
- Computer fluency in MS Office;
- Working knowledge of computer software packages and the ability to make progress on multiple tasks;
- Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

**Work Environment Considerations**
- Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise;
- This role requires a flexible schedule that adapts to the business needs of a 24 hour operation; will have non-traditional work hours including evening and weekend shifts.

**Special Working Conditions**

Our reputation is of paramount importance. As such, we will conduct our business in an ethical and professional manner. Every team member will be obliged to understand and follow all the policies outlined in our Corporate Ethics & Conduct Manual and will disclose any irregularities or wrongdoing in accordance with the Company’s Whistleblower Policy.

The Company is committed to sound internal control policies and practices. Every team me

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