2slgbtqia+ Case Worker

3 days ago

Toronto, Canada Friends of Ruby Full time

**Friends of Ruby** is dedicated to the journey and well-being of 2SLGBTQIA+ youth, aged 16-29 through mental health services, social services, and housing. Friends of Ruby offers Youth Mental Health services, a Youth Drop-In Centre, and a Transitional Home.

**Position Summary**

Reporting to the Manager of Case Management and Director of Strategic Initiatives and Programs the Case Worker will provide support, engagement and case management services with an interdisciplinary team to high-risk 2SLGBTQIA+ youth.

**Duties** and Responsibilities**:

- Case Management_
- Conduct initial and ongoing assessment of participants needs and revise the plan of care as required
- Support youth in the community as needed
- Support youth in all areas of community social need including housing, shelter, employment, education, welfare, medical issues, mental health issues, legal/financial assistance, immigration/refugees/newcomer support etc.; advocating for adequate service, treatment models and resources
- Coordinate inter-disciplinary services for Friends of Ruby clients, making referrals based on appropriate match between youth’s needs and available resources
- Work collaboratively with youth to address their full range of needs by establishing short-term and long-term intervention goals using strengths based, client centered, anti-oppressive, harm reduction, and youth development approach
- Develop a comprehensive participant discharge plan to address ongoing support needs, crisis contact information, and additional resources to support as required
- Recognize crisis and provide appropriate intervention as needed while avoiding power struggles and modeling effective problem solving and conflict negotiation skills
- Develop and maintain professional and trusting relationships with youth that encourage positive social and emotional development
- Support participants who need to be re-housed to select, rent, and move into the new housing with the assistance of Housing Navigator and support workers in the house, and you will maintain a Housing Locator inventory
- Work collaboratively with drop-in support workers and Clinical Counsellors to ensure wrap-around supports for each youth
- Community Relations_
- Lead and participate in consultation services and case conferences with service providers to discuss care plans and service needs
- Advocate with referral agencies when appropriate to facilitate referral for identification of client needs
- Seek opportunities to be involved in and contribute with partner agencies and community sectors
- Connect with formal and informal supports, peer support, professional services, and resources to promote their recovery, improve their quality of life, and reduce the likelihood of relapse
- Attend Community Partner information sessions and external meetings and share takeaways with the team to ensure up-to-date best practices for the Case Management team
- Research and connect youth to community resources and supports which recognize and can address the unique needs of youth identifying as part of the 2SLGBTQIA+ community
- Coordinate internal and external services for the participant and advocate on behalf of the participant

**What You Bring **to** **t**he Team**
- Experience_
- 2+ years of experience providing case management to youth related to issues of homelessness, mental health, trauma, transitioning and/or coming out, substance use, family support, trauma, abuse, accessing legal/financial support, housing, employment, and education
- 2+ years of experience in crisis support and intervention
- Experience working in a not-for-profit, 2SLGBTQIA+ community, social justice environment and/or housing/shelter
- Ability to manage conflict, crisis, and escalating situations calmly and confidently
- Knowledge_
- Knowledge of housing related resources, housing rights issues, the continuum of care for homeless persons.
- Knowledge of the city of Toronto’s social housing and shelter programs; systems and intake software program will be considered an asset.
- Knowledge and experience working with 2SLGBTQIA+ youth experiencing marginalization and under representation, racialized communities, newcomers/refugees/immigrant populations, indigenous youth, and those living in poverty
- Knowledge of the Mental Health Act, Residential Tenancies Act, community agencies, and relevant programs and services.
- Demonstrated commitment to social justice, harm reduction, anti-racist and anti-oppression practices, and to strengths-based, trauma-informed, participant-centered practices

**Education**
- A degree in Social Work, psychology, or a related program and/or an equivalent combination of education/experience in the social services sector

**Additional Requirements**
- Satisfactory clearance under the Vulnerable Sector Police Check Program
- Willing to work onsite **Monday to Friday** at our two locations in downtown Toronto; flexible schedule including evenings on occasion

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