Cloud System Support Advisor

1 week ago

Canada Bell Full time

**Req Id**:417477**

Our team is advancing how Canadians connect with each other and the world, and developing breakthrough technology plays a vital role in making our purpose a reality. Contribute your experiences, talents and perspectives as we develop innovative digital solutions and best-in-class networks together. We know you’ll feel a sense of meaningful connection and belonging within our team. Then, with our commitment to environmental, social and governance initiatives, you can feel good about your greater impact - helping people as they connect, work, learn and play.

Be at the forefront of shaping the best digital connections and next-generation technology in Canada. You’ll join the largest, award-winning, high-tech team in our country, working with the brightest minds across many industries.

Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services - ensuring that our customers can stay entertained and connected anytime, anywhere.

**Summary**:
As a System support Advisor for our datacenter engineering team, you will be architecting, implementing, and managing the infrastructure necessary to support cloud workloads on physical servers.

**Key Responsibilities**:

- Monitoring health and performance of cloud computing physical servers (i.e. HPE, DELL, Supermicro, others).
- Diagnosing and resolving software issues, hardware failures, kernel panics, system crashes, and performance degradation.
- Lead and support a team of two technical support specialists through daily calls in an agile environment.
- Leveraging scripting languages (e.g., Bash, Python) and automation tools (e.g., Ansible, Puppet) to automate repetitive tasks, streamline operations, and ensure consistency across bare metal systems.
- Assessing the need for software and firmware updates based on vendor recommendations, security patches, and performance enhancements.
- Hardening the security of bare-metal servers through configuration management, access controls, and encryption mechanisms.
- Ensuring that bare-metal deployments comply with regulatory requirements and internal governance policies.
- Maintaining comprehensive documentation of system configurations, procedures, and troubleshooting steps to facilitate knowledge sharing and continuity of operations.
- Work closely with vendors and other internal and external parties to deliver an efficient support solution.
- Contribute to problem resolution a part of cross functional teams using Agile/Scrum, Lean methodologies

**Critical Qualifications**:

- Degree in Computer Science or Information Science
- 5 to 10 years of technical and operation experience in IT
- Strong knowledge of physical server hardware and data center management
- Experience building and maintain Ansible playbooks (including Ansible tower)
- Server hardware and firmware management tools:
- HPe OneView
- HPe OneView Global Dashboard
- DellEMC OpenManage
- DellEMC SupportAssist Enterprise
- Advanced Linux knowledge (medium to high level)
- Python/API (intermediate to advance)
- Strong problem-solving skills and ability to work under pressure.
- Strong time management skills and work ethic to manage multiple accountabilities.
- Ability to build relationships and work effectively with internal players and vendors
- Embrace change within the same team
- Available to work 24/7 on call (rotating schedule)

**Preferred Qualifications**:

- Agile / DevOps / Lean experience
- Monitoring Products: Zabbix, Grafana, Prometheus
- Database: MySQL
- DMTF RedFish
- Bilingual French and English (written and verbal)
- Familiarity with virtualization and containerization (e.g., VMware, OpenShift, OpenStack).
- Storage in general
- Network knowledge (medium)
- CI/CD pipeline
- Version Control Systems
- Cloud Skills

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 06/16/2024

We know that taking care of our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support your well-being and the well-being of your family too. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and have access to exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, because everyone belongs, you’ll feel valued, respected and supported as you grow

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