Product Support Specialist

4 weeks ago

Thamesville, Canada Penta Equipment Inc. Full time

**_About Penta_**

We are an agricultural manufacturer specializing in the production of TMR mixers, spreaders and dump boxes. With over 25 years in business, we have proven to be a leader in the development and production of innovative and robust agricultural farm equipment.

We have two production facilities in Ontario located in **Glencoe** and **Thamesville**. Our products are manufactured in our Glencoe facility and then transported to Thamesville for final assembly and shipping.

**_The Opportunity_**

We are looking for a **Product Support Specialist (Mechanical Engineering Technologist)** to join our growing team. This role would align with a document control specialization. The responsibilities of this position will include but are not limited to:

- Provide technical support to inside sales and service teams
- Manage part creation and setup for after sales support
- Generate and maintain formal product documentation
- Complete a comprehensive review of designs for manufacturing readiness
- Identify and design required fixtures and dunnage
- Participate in pilot builds and document required design changes
- Develop process routings
- Perform time studies
- Liaise between manufacturing and design engineering departments
- Optimize manufacturing setup of parts for laser, plasma and machining
- Create detailed parts manuals
- Completion of Mechanical Engineering Technology program from an accredited institution.
- Autodesk Inventor considered an asset
- Strong verbal and written communication skills
- Excellent organizational skills and strong attention to detail

**_ The Benefits_**
- Competitive compensation package
- Comprehensive health and dental benefit plans
- Retirement savings plan with monthly employer contributions
- Employee Referral Program
- Annual safety-boot allowance and prescription safety glasses allowance

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