Customer Service Representative

3 weeks ago

Woodbridge, Canada Westlake Royal Building Products Full time

**SUMMARY**

Supporting all of Royal Exterior Brands, The Customer Care Representative will be the first point of Contact for end user inquiries and after sales issues (Including Warranty claims, level 1’ technical inquiries, Marketing initiative support and other general Consumer Inquiries).

The role requires a high level of competency in core tasks as well as an ability to manage priorities and achieve expected deliverables in order to support its multi-functional requirements. One of the key elements of this role is the support it provides in facilitating an environment that can support multi-function projects or initiatives.

**THIS ROLE REQUIRES PROFICIENCY IN ENGLISH AND FRENCH**

**DUTIES AND RESPONSIBILITIES**
- May include, but are not limited to, the following:_
- Answer Level 1 technical Inquiries (e.g. installation related, manufacturing specs, product maintenance, troubleshooting etc.) from internal and external customers, and escalate to level 2 where appropriate.
- Review and analyze customer warranty repair requests/claims to ensure compliance to warranty SOPS and other guidelines.
- Liaise with the various plant’s QC departments as well as other internal stakeholders and assist in negotiations with customers to resolve warranty claims.
- Accurately manage Warranty credit order processing in JDE as it relates to pricing, product and Quantity for all Royal Exteriors Warranty claims.
- Participate in Warranty credit audit entries and credit release.
- Contractor vendor set up in coordination with the Business Service Group.
- Coordinate Cheque and ACH payments with the Accounting Team for all warranty settlement or/labour payments, to ensure swift and smooth processing.
- Update and maintain Customer Care SOP Documents.
- Support Management in Training and Developing Customer Service reps where possible.
- Support the ongoing E-Warranty Project with testing, troubleshooting and reporting issues.
- Log and update customer care requests in Salesforce Data Base.
- Update and maintain warranty Data in the Salesforce E-Warranty System.
- Update and maintain a variety of reports for management and departments use.
- Perform other related duties as required.

**EDUCATION, EXPERIENCE AND QUALIFICATIONS**
- Business Management degree or equivalent required.
- Degree in sales or marketing preferred.
- 8+ years customer service experience preferably in a manufacturing environment.
- JDE or other main line ERP such as SAP.
- Proficiency with Windows based software (specifically Excel, Word and PowerPoint) required.
- Ability to research/resolve problems or issues in a timely manner.
- Ability to work independently to resolve issues or problems on a day-to-day basis.
- **Ability to work in both official languages French & English (oral & written)**:

- Strong communication skills (verbal and written).
- Westlake Canada Inc. and Westlake Chemical Canada Inc., both affiliates of Westlake Corporation, are proud to offer equal employment opportunities to qualified applicants and to succeed as members of our team regardless of race, religion, color, national origin, ancestry, disability, genetic information, marital status, gender, gender identity, sexual orientation, age, veteran status, or any other characteristic protected by law._

  • Customer Service Representative

    2 weeks ago

    Woodbridge, Canada CMP Group Ltd. Full time

    **Customer Service Representative - In office position** CMP Group Ltd., a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Representative to join the Vaughan, Ontario team on a full-time permanent basis. The Customer Service Representative will provide an exceptional customer experience to our...

  • Customer Service Representative

    12 hours ago

    Woodbridge, Canada Reversomatic Manufacturing Ltd. Full time

    **JOB DESCRIPTION** **CUSTOMER SERVICE REPRESENTATIVE** We are a leading exhaust fan manufacturer located in Woodbridge. We are currently looking for a customer service representative who is a self starter and able to work independently. **Duties and Responsibilities**: - Be able to process orders (inputting of all orders, invoicing, filling and updating...

  • Customer Service Representative

    4 days ago

    Woodbridge, Canada Dynamic Tire Corp Full time

    **Dynamic Tire Inc. is looking for a Customer Service Representative (CSR)** Welcome to Dynamic Tire! Canada’s ONLY Strategic Sourcing Partner in the tire wholesaling industry. With over 25 years of experience in multi-national import operations, expert engineering capabilities, cutting-edge web-based ordering systems, and over 400,000 square feet of...

  • Customer Service Representative

    4 weeks ago

    Woodbridge, Canada CMP Group Ltd. Full time

    **Customer Service Representative - In office position** CMP Group Ltd., a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Representative to join the Vaughan, Ontario team on a full-time permanent basis. The Customer Service Representative will provide an exceptional customer experience to our...

  • Customer Service Representative

    1 week ago

    Woodbridge, Canada CMP Group Ltd. Full time

    **Customer Service Representative - In office position** CMP Group Ltd., a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Representative to join the Vaughan, Ontario team on a full-time permanent basis. The Customer Service Representative will provide an exceptional customer experience to our...

  • Customer Service Representative

    1 week ago

    Woodbridge, Canada Reversomatic Manufacturing Ltd. Full time

    **JOB DESCRIPTION** **HVAC CUSTOMER SERVICE REPRESENTATIVE** **Duties and Responsibilities**: - Be able to process orders (inputting of all orders, invoicing, filling and updating order sheet) - Be able to keep track of orders - Learn to identify customer needs or desires in order to recommend the appropriate product or service - Prepare project drawings...

  • Customer Service Representative

    1 week ago

    Woodbridge, Canada Arch Staffing Full time

    Customer Service RepresentativeWoodbridge, Ontario, CA$50,000 per annumAbout Us:Arch Staffing and Consulting has partnered with a leading hardware store in Ontario, in their search for a dynamic Customer Service Representative to join their team and contribute to the continued success of their ventures.Job Description:As a Customer Service Representative in...

  • Customer Service Representative

    3 weeks ago

    Woodbridge, Canada CMP Group Ltd. Full time

    **Customer Service Representative - In office position** CMP Group Ltd., a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Representative to join the Vaughan, Ontario team on a full-time permanent basis. The Customer Service Representative will provide an exceptional customer experience to our...

  • Customer Service Representative

    2 days ago

    Woodbridge, Canada CMP Group Ltd. Full time

    **Customer Service Representative - In office position** CMP Group Ltd., a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Representative to join the Vaughan, Ontario team on a full-time permanent basis. The Customer Service Representative will provide an exceptional customer experience to our...

  • Customer Service Representative

    1 week ago

    Woodbridge, Canada CMP Group Ltd. Full time

    **Customer Service Representative - In office position** CMP Group Ltd., a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Representative to join the Vaughan, Ontario team on a full-time permanent basis. The Customer Service Representative will provide an exceptional customer experience to our...

  • Customer Service Representative

    7 days ago

    Woodbridge, Canada CMP Group Ltd. Full time

    **Customer Service Representative - In office position** CMP Group Ltd., a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Representative to join the Vaughan, Ontario team on a full-time permanent basis. The Customer Service Representative will provide an exceptional customer experience to our...

  • Customer Service Representative

    1 day ago

    Woodbridge, Canada Decor-Rest Furniture Ltd Full time

    **Job Title**: Customer Service Representative **Employment Type**:Full-Time, On-Site **Key Responsibilities**: - Conduct a comprehensive range of incoming order processing activities - Complete all necessary paperwork and effectively communicate with the accounting department to handle customer deductions and RMA's - Communicate with relevant personnel...

  • Customer Service Representative

    2 weeks ago

    Woodbridge, Canada Westlake Pipe and Fittings Full time

    **_We build communities, let us build your career_** **Why choose Westlake Pipe & Fittings?** - Benefits Day 1! - Structured Retirement Savings Plan: The Company will match your contributions up to a certain percentage. - Quarterly Bonus Programs - Annual Incentive bonus - Fitness Reimbursement Program: The Company will reimburse up to 50%. - Tuition...

  • Customer Service Representative

    2 weeks ago

    Woodbridge, Canada Pfaff Leasing Full time

    Customer Service Representative (Bilingual) Pfaff Leasing Toronto, Woodbridge, ON L4L 8R1 The Pfaff Leasing Customer Service Representative will be responsible for handling inbound service calls from customers while providing excellent customer service and accurately capturing data using company loan Management systems. The Pfaff Leasing Customer Service...

  • Customer Service Representative

    7 days ago

    Woodbridge, Canada Westlake Pipe and Fittings Full time

    **_We build communities, let us build your career_** **Why choose NAPCO?** - Benefits Day 1! - Structured Retirement Savings Plan: The Company will match your contributions up to a certain percentage. - Quarterly Bonus Program - Annual Incentive Bonus - Fitness Reimbursement Program: The Company will reimburse up to 50%. - Tuition Reimbursement Program -...

  • Customer Service Representative

    2 weeks ago

    Woodbridge, Canada VISION Extrusions Group Full time

    Vision Extrusions Group, a manufacturer of custom PVC Extrusion, **located in Vaughan**, is looking for an experienced **Customer Service Representative** to provide excellent customer service to our valued customers throughout Canada and the United States. **Responsibilities**: - Invoicing - Coordinating Shipments and associated documents, - Maintaining...

  • Customer Service Representative

    3 weeks ago

    Woodbridge, Canada International Credit Experts Inc. Full time

    Are you **entrepreneurial**, **energetic**, and **obsessed with customer service**? We are a leading customer care contact center offering total customer care solutions for renowned clients in the energy and auto sectors across North America. We are hiring customer service representatives to join our growing team and if you're looking for a new exciting...

  • Customer Service Representative

    3 weeks ago

    Woodbridge, Canada International Credit Experts Inc. Full time

    Are you **entrepreneurial**, **energetic**, and **obsessed with customer service**? We are a leading customer care contact center offering total customer care solutions for renowned clients in the energy and auto sectors across North America. We are hiring customer service representatives to join our growing team and if you're looking for a new exciting...

  • Customer Service Representative

    3 weeks ago

    Woodbridge, Canada International Credit Experts Inc. Full time

    Are you **entrepreneurial**, **energetic**, and **obsessed with customer service**? We are a leading customer care contact center offering total customer care solutions for renowned clients in the energy and auto sectors across North America. We are hiring customer service representatives to join our growing team and if you're looking for a new exciting...

  • Customer Service Representative

    1 week ago

    Woodbridge, Canada International Credit Experts Inc. Full time

    Are you **entrepreneurial**, **energetic**, and **obsessed with customer service**? We are a leading customer care contact center offering total customer care solutions for renowned clients in the energy and auto sectors across North America. We are hiring customer service representatives to join our growing team and if you're looking for a new exciting...