Customer Service Representative

4 weeks ago


Woodbridge, Canada International Credit Experts Inc. Full time

Are you **entrepreneurial**, **energetic**, and **obsessed with customer service**? We are a leading customer care contact center offering total customer care solutions for renowned clients in the energy and auto sectors across North America. We are hiring customer service representatives to join our growing team and if you're looking for a new exciting challenge and growth opportunities, ICE-ICCS is a great place to start your career.

**Job Duties**
- Update customer accounts by documenting all inquiries, requests, resolutions, and follow-up tasks on CRM databases
- Escalate inquires and requests as necessary to the appropriate department/person as per outlined guidelines
- Display a courteous and empathetic attitude to all customers
- Perform research to answer customer inquiries and requests
- Grow existing customer accounts through exceptional customer service and effective retention strategies
- Meet quantitative performance metrics (KPIs) as outlined

**Requirements**:

- High school diploma or GED required
- 1 year of customer service experience (Asset)
- Experience working with inbound/outbound calls and customer retention (Asset)
- Excellent interpersonal and communication skills
- Comfortable working in a high-volume role
- Demonstrated ability to prioritize tasks and manage time efficiently

**Working Conditions**
- Cubicle setting
- Use of desktop computer and headset
- Extra hours offered when available
- Ventilated office workspace

**Benefits**
- Competitive compensation based on work experience
- Great medical post probation
- Yearly Performance Review
- Rewards and recognition program with abundant growth opportunities
- Excellent location well connected to highways and with access to public transport
- Free Parking

**Salary**: $16.55-$18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift

Work Location: In person

Expected start date: 2024-02-01



  • Woodbridge, Canada CMP Group Ltd. Full time

    **Customer Service Representative - In office position** CMP Group Ltd., a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Representative to join the Vaughan, Ontario team on a full-time permanent basis. The Customer Service Representative will provide an exceptional customer experience to our...


  • Woodbridge, Canada Reversomatic Manufacturing Ltd. Full time

    **JOB DESCRIPTION** **CUSTOMER SERVICE REPRESENTATIVE** We are a leading exhaust fan manufacturer located in Woodbridge. We are currently looking for a customer service representative who is a self starter and able to work independently. **Duties and Responsibilities**: - Be able to process orders (inputting of all orders, invoicing, filling and updating...


  • Woodbridge, Canada Dynamic Tire Corp Full time

    **Dynamic Tire Inc. is looking for a Customer Service Representative (CSR)** Welcome to Dynamic Tire! Canada’s ONLY Strategic Sourcing Partner in the tire wholesaling industry. With over 25 years of experience in multi-national import operations, expert engineering capabilities, cutting-edge web-based ordering systems, and over 400,000 square feet of...


  • Woodbridge, Canada CMP Group Ltd. Full time

    **Customer Service Representative - In office position** CMP Group Ltd., a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Representative to join the Vaughan, Ontario team on a full-time permanent basis. The Customer Service Representative will provide an exceptional customer experience to our...


  • Woodbridge, Canada CMP Group Ltd. Full time

    **Customer Service Representative - In office position** CMP Group Ltd., a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Representative to join the Vaughan, Ontario team on a full-time permanent basis. The Customer Service Representative will provide an exceptional customer experience to our...


  • Woodbridge, Canada Reversomatic Manufacturing Ltd. Full time

    **JOB DESCRIPTION** **HVAC CUSTOMER SERVICE REPRESENTATIVE** **Duties and Responsibilities**: - Be able to process orders (inputting of all orders, invoicing, filling and updating order sheet) - Be able to keep track of orders - Learn to identify customer needs or desires in order to recommend the appropriate product or service - Prepare project drawings...


  • Woodbridge, Canada Arch Staffing Full time

    Customer Service RepresentativeWoodbridge, Ontario, CA$50,000 per annumAbout Us:Arch Staffing and Consulting has partnered with a leading hardware store in Ontario, in their search for a dynamic Customer Service Representative to join their team and contribute to the continued success of their ventures.Job Description:As a Customer Service Representative in...


  • Woodbridge, Canada CMP Group Ltd. Full time

    **Customer Service Representative - In office position** CMP Group Ltd., a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Representative to join the Vaughan, Ontario team on a full-time permanent basis. The Customer Service Representative will provide an exceptional customer experience to our...


  • Woodbridge, Canada CMP Group Ltd. Full time

    **Customer Service Representative - In office position** CMP Group Ltd., a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Representative to join the Vaughan, Ontario team on a full-time permanent basis. The Customer Service Representative will provide an exceptional customer experience to our...


  • Woodbridge, Canada CMP Group Ltd. Full time

    **Customer Service Representative - In office position** CMP Group Ltd., a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Representative to join the Vaughan, Ontario team on a full-time permanent basis. The Customer Service Representative will provide an exceptional customer experience to our...


  • Woodbridge, Canada CMP Group Ltd. Full time

    **Customer Service Representative - In office position** CMP Group Ltd., a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Representative to join the Vaughan, Ontario team on a full-time permanent basis. The Customer Service Representative will provide an exceptional customer experience to our...


  • Woodbridge, Canada Decor-Rest Furniture Ltd Full time

    **Job Title**: Customer Service Representative **Employment Type**:Full-Time, On-Site **Key Responsibilities**: - Conduct a comprehensive range of incoming order processing activities - Complete all necessary paperwork and effectively communicate with the accounting department to handle customer deductions and RMA's - Communicate with relevant personnel...


  • Woodbridge, Canada Westlake Pipe and Fittings Full time

    **_We build communities, let us build your career_** **Why choose Westlake Pipe & Fittings?** - Benefits Day 1! - Structured Retirement Savings Plan: The Company will match your contributions up to a certain percentage. - Quarterly Bonus Programs - Annual Incentive bonus - Fitness Reimbursement Program: The Company will reimburse up to 50%. - Tuition...


  • Woodbridge, Canada Westlake Pipe and Fittings Full time

    **_We build communities, let us build your career_** **Why choose NAPCO?** - Benefits Day 1! - Structured Retirement Savings Plan: The Company will match your contributions up to a certain percentage. - Quarterly Bonus Program - Annual Incentive Bonus - Fitness Reimbursement Program: The Company will reimburse up to 50%. - Tuition Reimbursement Program -...


  • Woodbridge, Canada Pfaff Leasing Full time

    Customer Service Representative (Bilingual) Pfaff Leasing Toronto, Woodbridge, ON L4L 8R1 The Pfaff Leasing Customer Service Representative will be responsible for handling inbound service calls from customers while providing excellent customer service and accurately capturing data using company loan Management systems. The Pfaff Leasing Customer Service...


  • Woodbridge, Canada VISION Extrusions Group Full time

    Vision Extrusions Group, a manufacturer of custom PVC Extrusion, **located in Vaughan**, is looking for an experienced **Customer Service Representative** to provide excellent customer service to our valued customers throughout Canada and the United States. **Responsibilities**: - Invoicing - Coordinating Shipments and associated documents, - Maintaining...


  • Woodbridge, Canada International Credit Experts Inc. Full time

    Are you **entrepreneurial**, **energetic**, and **obsessed with customer service**? We are a leading customer care contact center offering total customer care solutions for renowned clients in the energy and auto sectors across North America. We are hiring customer service representatives to join our growing team and if you're looking for a new exciting...


  • Woodbridge, Canada International Credit Experts Inc. Full time

    Are you **entrepreneurial**, **energetic**, and **obsessed with customer service**? We are a leading customer care contact center offering total customer care solutions for renowned clients in the energy and auto sectors across North America. We are hiring customer service representatives to join our growing team and if you're looking for a new exciting...


  • Woodbridge, Canada International Credit Experts Inc. Full time

    Are you **entrepreneurial**, **energetic**, and **obsessed with customer service**? We are a leading customer care contact center offering total customer care solutions for renowned clients in the energy and auto sectors across North America. We are hiring customer service representatives to join our growing team and if you're looking for a new exciting...


  • Woodbridge, Canada International Credit Experts Inc. Full time

    Are you **entrepreneurial**, **energetic**, and **obsessed with customer service**? We are a leading customer care contact center offering total customer care solutions for renowned clients in the energy and auto sectors across North America. We are hiring customer service representatives to join our growing team and if you're looking for a new exciting...