User Support Technician

3 weeks ago


Orillia, Canada Purk Tech IT & Design Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: College/CEGEP
- Experience: 1 year to less than 2 years
**Work setting**:

- Help desk
- Consulting firm
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
**Computer and technology knowledge**:

- Android
- MAC
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- HTML editing software
- Website creation and management software
- Web service design
- MS Office
- MS Windows
- Oracle
- SQL
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networks
**Area of specialization**:

- Troubleshooting/diagnostic
**Transportation/travel information**:

- Own transportation
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Sitting
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
- Judgement
- Organized
- Team player
**Health benefits**:

- Health care plan



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