Customer Service
6 months ago
**About The Big Apple**
As a beloved tourist attraction in Colborne, Ontario, the Big Apple attracts over 500,000 visitors annually who flock here to enjoy our delicious freshly baked apple pies and other baked goods. Working at the Big Apple is a fantastic opportunity to be part of a fast-paced, exciting environment where you can learn and grow your skills while being part of a dynamic team.
**Location**
The Big Apple 262 Orchard Rd, Colborne, ON K0K 1S0. Kindly note, this is an **on-site** role.
**The Role**
We are currently looking for an enthusiastic **Customer Service Representative ** to join our team. As a member of our team, you'll work in a supportive and positive environment with experienced professionals dedicated to providing exceptional customer experience.
**Your Impact**
The Customer Service Representative provides exceptional customer service in the retail store by processing sales
Your responsibilities:
- Demonstrates thorough knowledge of all food and beverage items available.
- Receive and accurately process customer orders, including alcoholic beverages.
- Operate the point-of-sale machine to facilitate customer purchases.
- Provide prompt and courteous service.
- Respond to customer inquiries, helping as needed.
- Replenish stock on shelves and in display cases, ensuring an organized presentation.
- Prepare various products.
- Maintain a clean and sanitary environment.
- Comply with all safety legislation, adhering to established safe work procedures and practices.
- Serve alcoholic beverages in a responsible manner, complying with relevant alcohol service laws and regulations.
**About You**
- Possess a year of valuable experience in a customer service role.
- Hold a valid Smart Serve License for responsible alcohol service.
- Excellent interpersonal and communication skills, enhancing customer service and team collaboration.
- Commit to a people-focused approach, striving to provide exceptional customer service consistently.
- Maintain positive working relationships with colleagues and management.
- Exhibit a strong ability to multitask and perform efficiently under pressure in a fast-paced setting.
**Here’s why you should join the Big Apple team**:
- An attractive and competitive salary that rewards your hard work.
- Opportunities for internal promotions, enabling you to grow and excel within our organization.
- Flexible scheduling with both part-time and full-time hours available to suit your lifestyle and commitments.
**Job Types**: Full-time, Part-time, Permanent, Seasonal
Ability to commute/relocate:
- Colborne, ON K0K 1S0: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Licence/Certification:
- Smart Serve certification (preferred)
Work Location: In person
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